Creating custom keyboard shortcuts in Dynamic 365

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Posted on by Larsyde

I'm in a company that is upgrading from Crm2011 to Dynamics 365. Our current solution rely heavily on using shortcuts, which is a very important requirement from our users.

We are experiencing problems with adding shortcuts in Dynamics 365 using the Mousetrap-api (https://craig.is/killing/mice) and have tried other api's as well without succes

The shortcuts are added onformload like this, and we are seing the messages "Adding shortcuts" and "Adding shortcuts - done" in the console, but none of the shortcut seems to work

function OnCrmFormLoad(ctx) {
        console.log("Adding shortcuts"); 
        Mousetrap.Add('5', function() {console.log('5'); }); 
        Mousetrap.Add('ctrl k', function() {console.log('ctrl k'); }); 
        console.log("Adding shortcuts - done"); 
}

Are custom keyboard shortcuts not supported in Dynamic 365? or is there another way to add custom keyboard shortcuts?

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Pankaj Gogoi 3,177 on at

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RE: Creating custom keyboard shortcuts in Dynamic 365

Hi,

Here are the list of shortcuts for D365.

https://docs.microsoft.com/en-us/powerapps/user/keyboard-shortcuts

https://docs.microsoft.com/en-us/dynamics365/business-central/keyboard-shortcuts#keyboard-shortcuts-in-cards-and-documents

Hope this helps

Best Regards

PG

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Larsyde 25 on at

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RE: Creating custom keyboard shortcuts in Dynamic 365

Thanks - but this is not what I asked for. We are well aware of the standard keyboard shortcuts in D365, but they don't cover our needs

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Pankaj Gogoi 3,177 on at

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RE: Creating custom keyboard shortcuts in Dynamic 365

Which browser you are using? Is it logging any exception to the browser window. Can you debug the Mousetrap.Add function and see if there are any inner exception.

Good Luck

Best Regards

PG

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Larsyde 25 on at

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RE: Creating custom keyboard shortcuts in Dynamic 365

Thanks for your reply. I'm using Chrome, but have tried Edge as well - same result with both browsers.

I was able to debug Mousetrap.Add (which is actually called Mousetrap.bind - typo :-)). I was able to step all the way through without any inner exceptions. Seems like D365 is "eating" all mousetrap-events - if I replicate the same code in a simple html-page everything works fine

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Larsyde 25 on at

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RE: Creating custom keyboard shortcuts in Dynamic 365

So we finally managed to find a solution.

It appeared that the problem was that clientscript is embedded in an iframe in D365, so the eventlisteners was added to this frame instead of the actual D365 form. By setting the target of the event to the parent of the iframe we managed to solve the problem

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Cinematic 5 on at

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RE: Creating custom keyboard shortcuts in Dynamic 365

I think Microsoft Edge will help you for this. Or visit 10kbeasts for keyboards related queries

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CU13110901-0 2 on at

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Creating custom keyboard shortcuts in Dynamic 365

Creating custom keyboard shortcuts in Dynamics 365 can be challenging, especially when transitioning from older versions like CRM 2011 where client-side scripting had more flexibility. Dynamics 365 has stricter security and sandboxing for form scripts, which can interfere with external libraries such as Mousetrap. When shortcuts fail to trigger despite initialization messages appearing, it’s often due to event handling being blocked or overridden by the platform’s internal scripts. To make shortcuts work reliably, consider attaching them after the form is fully loaded using the formContext.data.entity.addOnSave or formContext.ui events, or by injecting them dynamically once the DOM is ready rather than on form load. Another approach is to leverage modern Power Apps Component Framework (PCF) controls, which allow more controlled interaction with the DOM and can safely implement keyboard shortcuts without violating Dynamics 365’s security model. desicinema

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