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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / RTM - Cancel Event Reg...
Customer experience | Sales, Customer Insights,...
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RTM - Cancel Event Registration with prefilled email address and specific events

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Posted on by OKX 18

Hello Dynamics 365 Community!

I'm currently working on setting up an event registration cancellation process using CIJ, and i have encountered some challenges.

I'm hoping to get some advice or learn about how others have approached similar situations.

Scenario:

  • When an attendee registers for an event, they receive a confirmation email.
  • I want to include a "Cancel Registration" link in this email.
  • When the attendee clicks this link, they should be taken to a form where:
    • Their email address is prefilled (so they don't have to enter it again).
    • It displays only the events that this specific attendee (email address) is registered for.
  • The attendee can then select the event(s) they wish to cancel, submit the form, and their registration status is updated to "Cancelled".
 
I have searched a bit on the forum - but please point me in the right direction if this has been addressed by someone before :)
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  • Suggested answer
    CU17110916-0 Profile Picture
    CU17110916-0 4 on at
    RTM - Cancel Event Registration with prefilled email address and specific events
    Here some links with great knowledge about this topic it should  help:
    https://meganvwalker.com/d365-marketing-events-portal-using-power-pages/
    https://malinmartnes.no/2025/06/24/automatically-cancel-event-registrations/
    i don't know if it will be possible to have this one field prefiled maybe when you change the embeded form in dynamics. real time journeys -> channels-> forms -> delete the filters -> choose the cancel form

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