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13Hi All,
We are looking for guidance on the best way to manage supplier and customer queries in Finance and Operations. Our legacy system uses a custom dot net app where all queries are logged, assigned and tracked in a central dashboard. We want to avoid handling these through email going forward.
Case management looks like a possible option, but many of our sales staff will not have access to finance related modules that show invoices or supporting documents, so it may not fully meet our needs.
Is there a recommended approach or any ISV solutions that provide a ticketing style system for logging and managing vendor and customer queries centrally within Finance and Operations.
Any advice or references would be appreciated.
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