By default, every phone call activity is marked Completed - why?

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Posted on by KNewman

When a user creates a phone call record, CRM will mark this as completed. Why is this the default?

When a user adds a future due date, CRM will mark this as complete too. Surely, if users wants to close all phone call records as complete, then add a workflow. Also, you can not re-open activity records either, so you give us no options.

If a user clicks "left a Voicemail", then yes, close the phone call record.

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ashlega 34,475 on at

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RE: By default, every phone call activity is marked Completed - why?

Not sure why it's working that way, but you are not alone in this - there is an idea you can vote for:

experience.dynamics.com/.../idea