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Dynamics 365 Community / Forums / Engage with the Community / Anyone with contact in...
Engage with the Community
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Anyone with contact information for Dynamics 365 product engineering team ?

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Posted on by Hakkinen 17
I have an issue with Dynamics 365 (crm) onpremise and I was advised to contact directly product engineering team on that matter.

I have asked both Finnish and EMEA partner techical support to help me to establish this conversions, but they play "not answering this email" -game with me. 

So if there is someone with connections to Dynamics product engineering team - or better still: someone working in that team, then please help me out.
 
Cheers,
 
Pekka
  • Suggested answer
    CU09070841-0 Profile Picture
    CU09070841-0 2 on at
    Anyone with contact information for Dynamics 365 product engineering team ?

    Solution for Pekka:

     

    •  

      Open a Premier (Unified) Support ticket and request escalation directly to the Product Engineering Team.


    •  

      Post your issue in detail on the Dynamics 365 Community Forums and mention you’re looking for escalation.


    •  

      If you’re a Partner, submit a Partner Support Request via https://partner.microsoft.com/en-US/wave road and ask for escalation.


    •  

      Connect with Dynamics engineers on LinkedIn and explain your case, including any existing ticket numbers.

  • helenasound Profile Picture
    helenasound 2 on at
    Anyone with contact information for Dynamics 365 product engineering team ?
    I agree with what was said about contacting support with this question, I would also try searching on Linkedin, I have successfully found a lot of leads from there.
     
    I also tried searching Dynamics product engineering team with my leads email finder and it gave me contacts of Philip Bailey who's a Senior M365 Engineer (pbailey@microsoft.com), he is also active on Linkedin so you can contact him there https://www.linkedin.com/in/philipbbailey/ . Hope this helps!
  • Jonas "Jones" Melgaard Profile Picture
    Jonas "Jones" Melgaard 4,576 Super User 2025 Season 1 on at
    Anyone with contact information for Dynamics 365 product engineering team ?
    Short of poking Vesa Juvonen directly on LinkedIn I'm not sure whom can help from Microsoft Finland, and even then it might be a stretch. There are no insider groups the same way as with D365 F&O.
    If you open cases there should be a manager, some times it helps asking the manager for escalation.
     
    What particular issue do you have? We just decomed our last on-prem CRM, but I might be able to point you in the right direction
  • Komi Siabi Profile Picture
    Komi Siabi 12,915 Most Valuable Professional on at
    Anyone with contact information for Dynamics 365 product engineering team ?
    Hello, 
     
    It is the duty of the support team to help resolved any issue you have on the Dynamics product, as long as it is still supported.

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