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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Timestamp on email del...
Customer Insights - Journeys forum

Timestamp on email delivery insights

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Posted on by reanm 222

Hi there

We've sent out an email - when looking at the timestamp of when the emails were sent, it comes up with 12 hours earlier.

I've checked the Default Timezone in the Marketing Settings, and that's set correctly.

Any ideas?

Thanks

Rean

Categories:
Customer Journey Design
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  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at
    RE: Timestamp on email delivery insights

    Hi reanm,

    The time that you saw in Insights timestamp is different from your timezone in default marketing settings for customer journey.

    Customer journey has a individual/separated time(its start date field) from other time in CRM.

    Please check following configurations:

    1. Whether timezone in Personal Options is same as timezone in Default Marketing Settings.

    2. If you send marketing email by your own domain, check the hosting server timezone.

    3. Check your contacts email receiving server timezone.

    From my test, I send marketing emails with default onmicrosoft.com domain, I set same timezone to Personal Options and Default Marketing Settings,

    then emails have been sent after several seconds when I went live customer journey, timestamps are close to Start date and time.

    Regards,

    Clofly

  • reanm Profile Picture
    reanm 222 on at
    RE: Timestamp on email delivery insights

    Hi Clofly

    Without me doing anything, the Timestamp on the Sent Emails are now showing correctly. Must have been a timing/sync issue.

    Thanks for your reply.

    Regards

    Rean

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