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CRM 2016 on-premise Email cofiguration with Active directory?

Posted on by Microsoft Employee

Hi All,

          I have CRM 2016 on premise in my organization. I have to integrate the email sending notification workflows with my active directory. I have to send email to users in active directory so that they can see the mail from outlook. Please suggest some documents or links with clear picture how i can do it easily.

I am new to CRM and also first time dealing with active directory configurations. Please help me.

Thanks

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  • naZir Profile Picture
    naZir 850 on at
    RE: CRM 2016 on-premise Email cofiguration with Active directory?

    If you are using email having extension onmicrosoft.com then the user has to be given permissions from admin side. if having different extension like "gmail.com/outlook.com" then you have to create server profiles for that extension.You can follow this link for further information

    community.dynamics.com/.../156241  

  • Suggested answer
    M.T. Eikelenboom Profile Picture
    M.T. Eikelenboom 5,241 on at
    RE: CRM 2016 on-premise Email cofiguration with Active directory?

    Did you configure server side integration? And have you checked this article to troubleshoot your configuration? technet.microsoft.com/.../dn850386.aspx

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM 2016 on-premise Email cofiguration with Active directory?

    "The outgoing delivery method for a forward mailbox can only be set to None."

    In mailbox configuration the given link says to set incoming and outgoing to serverside sychronization or Email router.

    But when i am trying to save it gives the above error message.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM 2016 on-premise Email cofiguration with Active directory?

    "Mailbox MOC CRM Mailbox didn't synchronize because an error occurred while connecting to the email server. The owner of the associated email server profile MOC Exchange Server has been notified."

    The mailbox i created and tried to Test & Enable Mailbox, which gives the above error. can you tell where i am wrong?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM 2016 on-premise Email cofiguration with Active directory?

    Dear Martijn,

    "The email message "Test Message" cannot be sent because an error occurred while establishing a secure connection to the email server. Mailbox 'Nidhin' didn't synchronize. The owner of the email server profile MOC Exchange Server has been notified."

    I am getting this warning now.

    technet.microsoft.com/.../mt622062.aspx

    I used this link given by you.

  • Suggested answer
    M.T. Eikelenboom Profile Picture
    M.T. Eikelenboom 5,241 on at
    RE: CRM 2016 on-premise Email cofiguration with Active directory?

    For working with email and CRM you have several options:

    - Either use the email router (msdn.microsoft.com/.../hh699800.aspx) or server side sync technet.microsoft.com/.../dn531109.aspx

    - Use the outlook addin (www.microsoft.com/.../set-up-dynamics-365-for-outlook.aspx) or the new app for outlook (www.microsoft.com/.../dynamics-365-app-for-outlook-user-s-guide.aspx)

    Please review these and let me know if you have any follow up questions.

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