Hi,
Where are you creating Knowledge Articles? Knowledge Article or Article entity?
In Dynamics 365, there is a new knowledge management, that incorporates the basic KB Article functionality along with translations and versioning for articles.
So make sure you are creating the records on Knowledge Article available on Services > Knowledge Article inside Interactive Service Hub.
For more information please check:
[View:https://msdn.microsoft.com/en-us/library/gg309345.aspx:750:50]
Hope it makes sense.
BR,
Judy
