Hello Everyone,
I have an issue were the users of the field service app, are not able to create an assignment for a specific account, they were able to do that before but not anymore, bellow you can see the message captured by the error log, can anyone help me understand what it means and point me towards a solution?
Thanks
Exception Message: {"CallerPrincipal":{"PrincipalId":"b974a81f-b3c5-ea11-a812-00224801cfe4","Type":8,"IsUserPrincipal":true},"OwnerPrincipal":{"PrincipalId":"ca9f6f06-5b01-eb11-a813-000d3a7f4a6b","Type":9,"IsUserPrincipal":false},"ObjectId":"f7f33f60-e3db-ea11-a815-00224801cfe4","ObjectTypeCode":1150,"EntityName":"bookableresource","ObjectBusinessUnitId":"c89f6f06-5b01-eb11-a813-000d3a7f4a6b","RightsToCheck":"ReadAccess","RoleAccessRights":"None","PoaAccessRights":"None","HsmAccessRights":"None","GrantedAccessRights":"None","Messages":["PrincipalHasOwnerPrincipalWithAtLeastBasicPrivilegeDepth = False","EntityUserGroupRights = None","MinimumPrivilegeDepthRequired = Global","SecLib::AccessCheckEx2 failed. Owner Data: Team principal ca9f6f06-5b01-eb11-a813-000d3a7f4a6b is not loaded in TeamDataCache yet; Principal Data: roleCount=5, privilegeCount=1252, accessMode=0"],"EntityOwnershipTypeMask":1,"CallerInfo":{"IsSystemUser":false,"IsSupportUser":false,"IsAdministrator":false,"IsCustomizer":false,"IsDisabled":false,"IsIntegrationUser":false,"Teams":null,"Roles":null},"ReadOnlyState":"UserAndOrgFullAccess","IsHsmEnabled":false,"HsmInfo":null}
ErrorCode: -2147220891
HexErrorCode: 0x80040265
ErrorDetails:
ApiExceptionSourceKey: Plugin/Microsoft.Crm.ObjectModel.CustomBusinessEntityService
ApiStepKey: 894761ed-38b6-46f6-a01e-235c237dc6e2
ApiDepthKey: 4
ApiActivityIdKey: 11bea33f-fe67-493c-9ab2-866fb6819d77
ApiPluginSolutionNameKey: System
ApiStepSolutionNameKey: System
ApiExceptionCategory: ClientError
ApiExceptionMesageName: unManagedIdsAccessDenied
ApiExceptionHttpStatusCode: 403
OperationStatus: 0
SubErrorCode: -2146233088
TraceText:
[Microsoft.Dynamics.FieldService: Microsoft.Dynamics.FieldService.FieldServicePlugin]
[94f83cac-7732-4bb9-9cff-8f92992dd953: Field Service: Create (post-operation) for msdyn_workorder]
[Microsoft.Dynamics.FieldService: Microsoft.Dynamics.FieldService.FieldServicePlugin]
[f3401bb4-6e0a-4a5f-bebf-e9509c552dcd: Field Service: Create (post-operation) for msdyn_resourcerequirement]
FpsPlugin: PluginLocal.Create, Depth: 1
FpsPlugin: PluginLocal.Create, Depth: 1
FpsPlugin: PluginContext Start
FpsPlugin: MessageName: Create
FpsPlugin: PrimaryEntityName: msdyn_resourcerequirement
FpsPlugin: PrimaryEntityId: f2866d72-c007-eb11-a813-00224801badc
FpsPlugin: SecondaryEntityName: none
FpsPlugin: Stage: 20
FpsPlugin: PreEntityImages.Count: 0
FpsPlugin: PostEntityImages.Count: 0
FpsPlugin: UserId: b974a81f-b3c5-ea11-a812-00224801cfe4
FpsPlugin: InitiatingUserID: b974a81f-b3c5-ea11-a812-00224801cfe4
FpsPlugin: IsolationMode: 1
FpsPlugin: Mode: 0
FpsPlugin: OrganizationName: org9bc37568
FpsPlugin: OrganizationId: e26f0301-7642-4849-aa56-64b15ae3479c
FpsPlugin: BusinessUnitId: 1bc570fa-5a01-eb11-a813-000d3a7f4a6b
FpsPlugin: CorrelationId: 2762f23a-365a-4aee-aa7a-279eb2793127
FpsPlugin: RequestId: 66e0ea84-4964-45be-b67c-c14ad112c518
FpsPlugin: OperationId: 66e0ea84-4964-45be-b67c-c14ad112c518
FpsPlugin: IsInTransaction: True
FpsPlugin: Depth: 2
FpsPlugin: IsExecutingOffline: False
FpsPlugin: Parent PluginContext Start
FpsPlugin: PluginContext Start
FpsPlugin: MessageName: Create
FpsPlugin: PrimaryEntityName: msdyn_resourcerequirement
FpsPlugin: PrimaryEntityId: f2866d72-c007-eb11-a813-00224801badc
FpsPlugin: SecondaryEntityName: none
FpsPlugin: Stage: 30
FpsPlugin: PreEntityImages.Count: 0
FpsPlugin: PostEntityImages.Count: 0
FpsPlugin: UserId: b974a81f-b3c5-ea11-a812-00224801cfe4
FpsPlugin: InitiatingUserID: b974a81f-b3c5-ea11-a812-00224801cfe4
FpsPlugin: IsolationMode: 1
FpsPlugin: Mode: 0
FpsPlugin: OrganizationName: org9bc37568
FpsPlugin: OrganizationId: e26f0301-7642-4849-aa56-64b15ae3479c
FpsPlugin: BusinessUnitId: 1bc570fa-5a01-eb11-a813-000d3a7f4a6b
FpsPlugin: CorrelationId: 2762f23a-365a-4aee-aa7a-279eb2793127
FpsPlugin: RequestId: 66e0ea84-4964-45be-b67c-c14ad112c518
FpsPlugin: OperationId: 66e0ea84-4964-45be-b67c-c14ad112c518
FpsPlugin: IsInTransaction: True
FpsPlugin: Depth: 2
FpsPlugin: IsExecutingOffline: False
FpsPlugin: Parent PluginContext Start
FpsPlugin: PluginContext Start
FpsPlugin: MessageName: Create
FpsPlugin: PrimaryEntityName: msdyn_workorder
FpsPlugin: PrimaryEntityId: 07a4586c-c007-eb11-a813-00224801badc
FpsPlugin: SecondaryEntityName: none
FpsPlugin: Stage: 40
FpsPlugin: PreEntityImages.Count: 0
FpsPlugin: PostEntityImages.Count: 0
FpsPlugin: UserId: b974a81f-b3c5-ea11-a812-00224801cfe4
FpsPlugin: InitiatingUserID: b974a81f-b3c5-ea11-a812-00224801cfe4
FpsPlugin: IsolationMode: 1
FpsPlugin: Mode: 0
FpsPlugin: OrganizationName: org9bc37568
FpsPlugin: OrganizationId: e26f0301-7642-4849-aa56-64b15ae3479c
FpsPlugin: BusinessUnitId: 1bc570fa-5a01-eb11-a813-000d3a7f4a6b
FpsPlugin: CorrelationId: 2762f23a-365a-4aee-aa7a-279eb2793127
FpsPlugin: RequestId: 66e0ea84-4964-45be-b67c-c14ad112c518
FpsPlugin: OperationId: 66e0ea84-4964-45be-b67c-c14ad112c518
FpsPlugin: IsInTransaction: True
FpsPlugin: Depth: 2
FpsPlugin: IsExecutingOffline: False
FpsPlugin: Parent PluginContext Start
FpsPlugin: PluginContext Start
FpsPlugin: MessageName: Create
FpsPlugin: PrimaryEntityName: msdyn_workorder
FpsPlugin: PrimaryEntityId: 07a4586c-c007-eb11-a813-00224801badc
FpsPlugin: SecondaryEntityName: none
FpsPlugin: Stage: 30
FpsPlugin: PreEntityImages.Count: 0
FpsPlugin: PostEntityImages.Count: 0
FpsPlugin: UserId: b974a81f-b3c5-ea11-a812-00224801cfe4
FpsPlugin: InitiatingUserID: b974a81f-b3c5-ea11-a812-00224801cfe4
FpsPlugin: IsolationMode: 1
FpsPlugin: Mode: 0
FpsPlugin: OrganizationName: org9bc37568
FpsPlugin: OrganizationId: e26f0301-7642-4849-aa56-64b15ae3479c
FpsPlugin: BusinessUnitId: 1bc570fa-5a01-eb11-a813-000d3a7f4a6b
FpsPlugin: CorrelationId: 2762f23a-365a-4aee-aa7a-279eb2793127
FpsPlugin: RequestId: 66e0ea84-4964-45be-b67c-c14ad112c518
FpsPlugin: OperationId: 66e0ea84-4964-45be-b67c-c14ad112c518
FpsPlugin: IsInTransaction: True
FpsPlugin: Depth: 2
FpsPlugin: IsExecutingOffline: False
FpsPlugin: PluginContext End
FpsPlugin: Parent PluginContext End
FpsPlugin: PluginContext End
FpsPlugin: Parent PluginContext End
FpsPlugin: PluginContext End
FpsPlugin: Parent PluginContext End
FpsPlugin: PluginContext End
FpsPlugin: PluginLocal.Create, Depth: 1
FpsPlugin: PluginLocal.Create, Depth: 1
FpsPlugin: InitializePlugin: local
FpsPlugin: ConfigurePluginFlagsSupportInternal()
FpsPlugin: CreateEntityOperation(msdyn_resourcerequirement)
FpsPlugin: Operation type: ResourceRequirementOperation
FpsPlugin: operation.Initialize()
FpsPlugin: operation.Execute()
FpsPlugin: PluginStage: 20 MessageName: Create
FpsPlugin: Before calling message handler
FpsPlugin: Before
FpsPlugin: BeforeCreate
FpsPlugin: BeforeCreateOrUpdate
FpsPlugin: CrmMetadataCache [9560485|142]: GET: Result True
FpsPlugin: CrmMetadataCache [9560485|142]: GET: Result True
FpsPlugin: CrmMetadataCache [9560485|142]: GET: Result True
FpsPlugin: CrmMetadataCache [9560485|142]: GET: Result True
FpsPlugin: CrmMetadataCache [9560485|142]: GET: Result True
FpsPlugin: CrmMetadataCache [9560485|142]: GET: Result True
FpsPlugin: CrmMetadataCache [9560485|142]: GET: Result True
FpsPlugin: CrmMetadataCache [9560485|142]: GET: Result True
FpsPlugin: CrmMetadataCache [9560485|142]: GET: Result True
FpsPlugin: CrmMetadataCache [9560485|142]: GET: Result True
FpsPlugin: CrmMetadataCache [9560485|142]: GET: Result True
FpsPlugin: After calling message handler
FpsPlugin: PluginLocal.Dispose, Depth: 1
FpsPlugin: PluginLocal.Dispose, Depth: 1
FpsPlugin: PluginLocal.Dispose, Depth: 1
FpsPlugin: PluginLocal.Dispose, Depth: 1
Entered ScheduleCommon.Plugins.PreOperationResourceRequirementCreate.Execute(), Correlation Id: 2762f23a-365a-4aee-aa7a-279eb2793127, Initiating User: b974a81f-b3c5-ea11-a812-00224801cfe4
Exiting ScheduleCommon.Plugins.PreOperationResourceRequirementCreate.Execute(), Correlation Id: 2762f23a-365a-4aee-aa7a-279eb2793127, Initiating User: b974a81f-b3c5-ea11-a812-00224801cfe4
Entered ScheduleCommon.Plugins.PostResourceRequirementCreate.Execute(), Correlation Id: 2762f23a-365a-4aee-aa7a-279eb2793127, Initiating User: b974a81f-b3c5-ea11-a812-00224801cfe4
Exiting ScheduleCommon.Plugins.PostResourceRequirementCreate.Execute(), Correlation Id: 2762f23a-365a-4aee-aa7a-279eb2793127, Initiating User: b974a81f-b3c5-ea11-a812-00224801cfe4
[Microsoft.Dynamics.Fps: Microsoft.Dynamics.ScheduleCommon.Fps.FpsPlugin]
[5d17d236-38d4-4e98-a75d-7f6313ee3ee5: Resource Scheduling - Microsoft Dynamics Fps: Create (pre-operation) for msdyn_requirementresourcepreference]
FpsPlugin: PluginLocal.Create, Depth: 1
FpsPlugin: PluginLocal.Create, Depth: 1
FpsPlugin: PluginContext Start
FpsPlugin: MessageName: Create
FpsPlugin: PrimaryEntityName: msdyn_requirementresourcepreference
FpsPlugin: PrimaryEntityId: 6b876d72-c007-eb11-a813-00224801badc
FpsPlugin: SecondaryEntityName: none
FpsPlugin: Stage: 20
FpsPlugin: PreEntityImages.Count: 0
FpsPlugin: PostEntityImages.Count: 0
FpsPlugin: UserId: b974a81f-b3c5-ea11-a812-00224801cfe4
FpsPlugin: InitiatingUserID: b974a81f-b3c5-ea11-a812-00224801cfe4
FpsPlugin: IsolationMode: 1
FpsPlugin: Mode: 0
FpsPlugin: OrganizationName: org9bc37568
FpsPlugin: OrganizationId: e26f0301-7642-4849-aa56-64b15ae3479c
FpsPlugin: BusinessUnitId: 1bc570fa-5a01-eb11-a813-000d3a7f4a6b
FpsPlugin: CorrelationId: 2762f23a-365a-4aee-aa7a-279eb2793127
FpsPlugin: RequestId: 66e0ea84-4964-45be-b67c-c14ad112c518
FpsPlugin: OperationId: 66e0ea84-4964-45be-b67c-c14ad112c518
FpsPlugin: IsInTransaction: True
FpsPlugin: Depth: 3
FpsPlugin: IsExecutingOffline: False
FpsPlugin: Parent PluginContext Start
FpsPlugin: PluginContext Start
FpsPlugin: MessageName: Create
FpsPlugin: PrimaryEntityName: msdyn_requirementresourcepreference
FpsPlugin: PrimaryEntityId: 6b876d72-c007-eb11-a813-00224801badc
FpsPlugin: SecondaryEntityName: none
FpsPlugin: Stage: 30
FpsPlugin: PreEntityImages.Count: 0
FpsPlugin: PostEntityImages.Count: 0
FpsPlugin: UserId: b974a81f-b3c5-ea11-a812-00224801cfe4
FpsPlugin: InitiatingUserID: b974a81f-b3c5-ea11-a812-00224801cfe4
FpsPlugin: IsolationMode: 1
FpsPlugin: Mode: 0
FpsPlugin: OrganizationName: org9bc37568
FpsPlugin: OrganizationId: e26f0301-7642-4849-aa56-64b15ae3479c
FpsPlugin: BusinessUnitId: 1bc570fa-5a01-eb11-a813-000d3a7f4a6b
FpsPlugin: CorrelationId: 2762f23a-365a-4aee-aa7a-279eb2793127
FpsPlugin: RequestId: 66e0ea84-4964-45be-b67c-c14ad112c518
FpsPlugin: OperationId: 66e0ea84-4964-45be-b67c-c14ad112c518
FpsPlugin: IsInTransaction: True
FpsPlugin: Depth: 3
FpsPlugin: IsExecutingOffline: False
FpsPlugin: Parent PluginContext Start
FpsPlugin: PluginContext Start
FpsPlugin: MessageName: Create
FpsPlugin: PrimaryEntityName: msdyn_workorder
FpsPlugin: PrimaryEntityId: 07a4586c-c007-eb11-a813-00224801badc
FpsPlugin: SecondaryEntityName: none
FpsPlugin: Stage: 40
FpsPlugin: PreEntityImages.Count: 0
FpsPlugin: PostEntityImages.Count: 0
FpsPlugin: UserId: b974a81f-b3c5-ea11-a812-00224801cfe4
FpsPlugin: InitiatingUserID: b974a81f-b3c5-ea11-a812-00224801cfe4
FpsPlugin: IsolationMode: 1
FpsPlugin: Mode: 0
FpsPlugin: OrganizationName: org9bc37568
FpsPlugin: OrganizationId: e26f0301-7642-4849-aa56-64b15ae3479c
FpsPlugin: BusinessUnitId: 1bc570fa-5a01-eb11-a813-000d3a7f4a6b
FpsPlugin: CorrelationId: 2762f23a-365a-4aee-aa7a-279eb2793127
FpsPlugin: RequestId: 66e0ea84-4964-45be-b67c-c14ad112c518
FpsPlugin: OperationId: 66e0ea84-4964-45be-b67c-c14ad112c518
FpsPlugin: IsInTransaction: True
FpsPlugin: Depth: 3
FpsPlugin: IsExecutingOffline: False
FpsPlugin: Parent PluginContext Start
FpsPlugin: PluginContext Start
FpsPlugin: MessageName: Create
FpsPlugin: PrimaryEntityName: msdyn_workorder
FpsPlugin: PrimaryEntityId: 07a4586c-c007-eb11-a813-00224801badc
FpsPlugin: SecondaryEntityName: none
FpsPlugin: Stage: 30
FpsPlugin: PreEntityImages.Count: 0
FpsPlugin: PostEntityImages.Count: 0
FpsPlugin: UserId: b974a81f-b3c5-ea11-a812-00224801cfe4
FpsPlugin: InitiatingUserID: b974a81f-b3c5-ea11-a812-00224801cfe4
FpsPlugin: IsolationMode: 1
FpsPlugin: Mode: 0
FpsPlugin: OrganizationName: org9bc37568
FpsPlugin: OrganizationId: e26f0301-7642-4849-aa56-64b15ae3479c
FpsPlugin: BusinessUnitId: 1bc570fa-5a01-eb11-a813-000d3a7f4a6b
FpsPlugin: CorrelationId: 2762f23a-365a-4aee-aa7a-279eb2793127
FpsPlugin: RequestId: 66e0ea84-4964-45be-b67c-c14ad112c518
FpsPlugin: OperationId: 66e0ea84-4964-45be-b67c-c14ad112c518
FpsPlugin: IsInTransaction: True
FpsPlugin: Depth: 3
FpsPlugin: IsExecutingOffline: False
FpsPlugin: PluginContext End
FpsPlugin: Parent PluginContext End
FpsPlugin: PluginContext End
FpsPlugin: Parent PluginContext End
FpsPlugin: PluginContext End
FpsPlugin: Parent PluginContext End
FpsPlugin: PluginContext End
FpsPlugin: PluginLocal.Create, Depth: 1
FpsPlugin: PluginLocal.Create, Depth: 1
FpsPlugin: InitializePlugin: local
FpsPlugin: ConfigurePluginFlagsSupportInternal()
FpsPlugin: CreateEntityOperation(msdyn_requirementresourcepreference)
FpsPlugin: Operation type: RequirementResourcePreferenceOperation
FpsPlugin: operation.Initialize()
FpsPlugin: operation.Execute()
FpsPlugin: PluginStage: 20 MessageName: Create
FpsPlugin: Before calling message handler
FpsPlugin: Before
FpsPlugin: BeforeCreate
FpsPlugin: BeforeCreateOrUpdate
FpsPlugin: PluginLocal.Dispose, Depth: 1
FpsPlugin:
{"CallerPrincipal":{"PrincipalId":"b974a81f-b3c5-ea11-a812-00224801cfe4","Type":8,"IsUserPrincipal":true},"OwnerPrincipal":{"PrincipalId":"ca9f6f06-5b01-eb11-a813-000d3a7f4a6b","Type":9,"IsUserPrincipal":false},"ObjectId":"f7f33f60-e3db-ea11-a815-00224801cfe4","ObjectTypeCode":1150,"EntityName":"bookableresource","ObjectBusinessUnitId":"c89f6f06-5b01-eb11-a813-000d3a7f4a6b","RightsToCheck":"ReadAccess","RoleAccessRights":"None","PoaAccessRights":"None","HsmAccessRights":"None","GrantedAccessRights":"None","Messages":["PrincipalHasOwnerPrincipalWithAtLeastBasicPrivilegeDepth = False","EntityUserGroupRights = None","MinimumPrivilegeDepthRequired = Global","SecLib::AccessCheckEx2 failed. Owner Data: Team principal ca9f6f06-5b01-eb11-a813-000d3a7f4a6b is not loaded in TeamDataCache yet; Principal Data: roleCount=5, privilegeCount=1252, accessMode=0"],"EntityOwnershipTypeMask":1,"CallerInfo":{"IsSystemUser":false,"IsSupportUser":false,"IsAdministrator":false,"IsCustomizer":false,"IsDisabled":false,"IsIntegrationUser":false,"Teams":null,"Roles":null},"ReadOnlyState":"UserAndOrgFullAccess","IsHsmEnabled":false,"HsmInfo":null}
System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: {"CallerPrincipal":{"PrincipalId":"b974a81f-b3c5-ea11-a812-00224801cfe4","Type":8,"IsUserPrincipal":true},"OwnerPrincipal":{"PrincipalId":"ca9f6f06-5b01-eb11-a813-000d3a7f4a6b","Type":9,"IsUserPrincipal":false},"ObjectId":"f7f33f60-e3db-ea11-a815-00224801cfe4","ObjectTypeCode":1150,"EntityName":"bookableresource","ObjectBusinessUnitId":"c89f6f06-5b01-eb11-a813-000d3a7f4a6b","RightsToCheck":"ReadAccess","RoleAccessRights":"None","PoaAccessRights":"None","HsmAccessRights":"None","GrantedAccessRights":"None","Messages":["PrincipalHasOwnerPrincipalWithAtLeastBasicPrivilegeDepth = False","EntityUserGroupRights = None","MinimumPrivilegeDepthRequired = Global","SecLib::AccessCheckEx2 failed. Owner Data: Team principal ca9f6f06-5b01-eb11-a813-000d3a7f4a6b is not loaded in TeamDataCache yet; Principal Data: roleCount=5, privilegeCount=1252, accessMode=0"],"EntityOwnershipTypeMask":1,"CallerInfo":{"IsSystemUser":false,"IsSupportUser":false,"IsAdministrator":false,"IsCustomizer":false,"IsDisabled":false,"IsIntegratio... (Fault Detail is equal to Exception details:
ErrorCode: 0x80048306
Message: {"CallerPrincipal":{"PrincipalId":"b974a81f-b3c5-ea11-a812-00224801cfe4","Type":8,"IsUserPrincipal":true},"OwnerPrincipal":{"PrincipalId":"ca9f6f06-5b01-eb11-a813-000d3a7f4a6b","Type":9,"IsUserPrincipal":false},"ObjectId":"f7f33f60-e3db-ea11-a815-00224801cfe4","ObjectTypeCode":1150,"EntityName":"bookableresource","ObjectBusinessUnitId":"c89f6f06-5b01-eb11-a813-000d3a7f4a6b","RightsToCheck":"ReadAccess","RoleAccessRights":"None","PoaAccessRights":"None","HsmAccessRights":"None","GrantedAccessRights":"None","Messages":["PrincipalHasOwnerPrincipalWithAtLeastBasicPrivilegeDepth = False","EntityUserGroupRights = None","MinimumPrivilegeDepthRequired = Global","SecLib::AccessCheckEx2 failed. Owner Data: Team principal ca9f6f06-5b01-eb11-a813-000d3a7f4a6b is not loaded in TeamDataCache yet; Principal Data: roleCount=5, privilegeCount=1252, accessMode=0"],"EntityOwnershipTypeMask":1,"CallerInfo":{"IsSystemUser":false,"IsSupportUser":false,"IsAdministrator":false,...).
FpsPlugin: PluginLocal.Dispose, Depth: 1
FpsPlugin: PluginLocal.Dispose, Depth: 1
FpsPlugin: PluginLocal.Dispose, Depth: 1
Activity Id: 9a2184a6-d3d5-4583-82fa-67ec73c165a2
