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Shopify Connector - Unable to create sales order and invoice from Shopify order

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Hi,
 
I am running into an error when attempting to invoice Shopify orders in BC. I am syncing orders that are already paid and fulfilled in Shopify. The last step in my workflow is to invoice them in BC.
 
I am able to import the orders to BC and I can see that the 'Fulfillment Status' shows 'Fulfilled'. The issues begin when I try to create either a sales order or invoice from the Shopify order. I have tried the following actions from the BC Shopify Orders page:
 
  • Home > Create Sales Documents: I see an error on the order that say something like " 7:45:06 AM The Report Setup does not exist. Identification fields and values: Primary Key=''".
 
  • Order > Sales Order: The error says "Sales Order No. must have a value in Shopify Order Header: Shopify Order Id=5782702522416. It cannot be zero or empty."
 
  • Order > Sales Invoice: The error says "Sales Invoice No. must have a value in Shopify Order Header: Shopify Order Id=5782702522416. It cannot be zero or empty."
 
 
Any ideas what I am doing wrong here?
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  • gdrenteria Profile Picture
    gdrenteria 11,183 Most Valuable Professional on at
    Shopify Connector - Unable to create sales order and invoice from Shopify order
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 3,866 on at
    Shopify Connector - Unable to create sales order and invoice from Shopify order
    Check if Shopify orders have values in Sales Order No. and Sales Invoice No Field.
     
     

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