Recent Cases Sub-grid on Account entity

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Posted on by Sahil

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Hi Folks,

We have Recent Cases Subgrid on Account entity present Out of the box which shows all the cases of the selected Account record and it's related Contacts.

I have tried to change the view of that subgrid and now it does not display any record. Is there any way of Reverting the sub-grid behavior back to original?

Thanks in Advance!

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Community Member Microsoft Employee on at

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RE: Recent Cases Sub-grid on Account entity

Please make sure RECENT CASES subgrid on account is like below screenshot.
Sahil 165 on at

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RE: Recent Cases Sub-grid on Account entity

This is for Case entity, my scenario is bit different, am searching for Recent Case grid on Account entity and account entity does not have any quick view form related to case in form editor.
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Community Member Microsoft Employee on at

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RE: Recent Cases Sub-grid on Account entity

Refer this:

community.dynamics.com/.../151916

community.dynamics.com/.../139368
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Rajkumar Rajaraman 18,108 on at

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RE: Recent Cases Sub-grid on Account entity

Refer the following thread:

community.dynamics.com/.../151916

Hope this helps

Regards,

Rajkumar Rajaraman

"Please verify my answer if you found useful"