We need to be able to enter responses into voice of the customer tied to a specific customer that has filled out an offline paper survey. i.e. they fill out a survey on paper and we then enter their scores and responses for them into Voice of the Customer so it can be tied to their record in CRM. Is this possible?
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Hi
Did you get anywhere with this issue? I have same in that half our survey responses are still in hard copy format. I was thinking of duplicating the response entity and a workflow to copy across the VoC responses when received, which allows us to also upload paper responses to the custom entity. But uploading them to the VoC entity might be better/quicker?
What was your eventual solution?
Cheers
Jules
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