Recurrence registered in [Custom Channel Activity]. However, the time was registered differently. What is the cause?

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Hi EveryOne!

In the customer journey, the execution time was set to 2 pm and the iteration was executed.
Checked in [Custom Channel Activity].
The first was registered at 2pm.
The second was registered at 9:51 PM.
The third was also registered at 9:51 pm.

What is the reason for not being able to register for the second and third time at 2pm?
And where do I set it up?

Please solve it!

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Gaju G on at

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RE: Recurrence registered in [Custom Channel Activity]. However, the time was registered differently. What is the cause?

Hi, can you provide more details here? What were the settings of this journey and why were you expecting all 3 contacts to register all at once? Lastly is this real-time marketing or outbound marketing? More context will help me provide a more accurate answer.

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Dynamics 365 for Ma... 20 on at

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RE: Recurrence registered in [Custom Channel Activity]. However, the time was registered differently. What is the cause?

Hi,

This is outbound marketing.

The setting for this itinerary is set to repeat.

It will run once a day.

The execution time is set to 2pm.

However, on the next run, it was 9:51 PM.

I don't know why it works like this.

During setup, the standard time was set to +9 hours.

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Chiara Menesatti Moderator on at

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RE: Recurrence registered in [Custom Channel Activity]. However, the time was registered differently. What is the cause?

If you are still experiencing this issue, please file a support ticket so we can assist further. admin.powerplatform.microsoft.com/

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