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2 workflows for the same invoice

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Posted on by PN004

Hello,

I'm using D365 F&O Product version 10.0.12 & update 36. We upgraded early November.

We've encountered an issue since the upgrade where a Payables invoice can have more than one workflow assigned to it. The AP workflows are fairly straightforward where the setup is submit > approver 1 > approver 2 > post invoice. An example of the workflow issue is:

AP invoice submitted to workflow > Workflow goes to stopped (error) queue due to review process failing > AP user recalls Workflow to fix error & resubmits > the original workflow that stopped is still 'assigned' to that invoice> the 2nd workflow allows the invoice to post. To add to the issue is that the 2nd workflow which allowed the invoice to post is showing a status of Cancelled when checking on Vendor > Invoice > Workflow History.

Has anyone else experienced a similar issue?

cheers,

Paul

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Ludwig Reinhard Microsoft Employee on at

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Hi Paul,

I don't fully understand why you need two workflows?

Can't this process be handle by a single invoice workflow with 2 approval steps?

Why would you need two workflows?

Best regards,

Ludwig
PN004 16 on at

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Hi Ludwig,

Thanks for responding.

The issue is that we're getting 2 Instance ID's against the same workflow ID for the same invoice. The AP user is submitting an invoice to workflow, going back in to double check that the workflow is submitted, realises that the option to submit is still visible & so puts it through a second time.

We weren't getting this issue in earlier versions of D365 so I'm wondering if this is a bug or something unique to our environment.

Cheers,

Paul
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Ludwig Reinhard Microsoft Employee on at

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Hi Paul,

What you describe sounds like a but to me.

Have you already checked LCS for available hotfixes?

If you don't find something on LCS, I would recommend opening a support ticket with MS.

Best regards,

Ludwig
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Michal Krejza Microsoft Employee on at

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Hi Paul,

This issue sounds very similar to bug I escalated earlier:

Issue 515205 - User is able to submit Invoice line to workflow once the Invoice header workflow is recalled

fix.lcs.dynamics.com/.../Details

I have checked internal records and the issue has been corrected on Platform update 41.