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Suggested answer

Payment method doesn't show up when returning orders

Posted on by 96

Hi everyone, 

This is related to Call center. 

If we have a sales order in Call center and lets say we complete the payment by Cash. However, when we create return order for that SO and click "Complete", payment section is empty. 

Not sure if I'm missing some settings here. I have added Call center refund method as well. 


If we create return order that doesn't have any SO, default return payment method show up in the payment section. We have Default return payment method in Call center parameter. 

The only problem is when we create return order from the Sales order. 

Thank you!

  • Suggested answer
    P Jackson Profile Picture
    P Jackson 1,560 on at
    RE: Payment method doesn't show up when returning orders

    The only payment types that can be configured for use with Return orders are the original credit card type and one of type 'check'.

    Refund payment processing in call centers - Commerce | Dynamics 365 | Microsoft Docs

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