Skip to main content

Notifications

Announcements

No record found.

Dynamics 365 Community / Forums / Commerce forum / Payment method doesn...
Commerce forum
Suggested answer

Payment method doesn't show up when returning orders

Posted on by 96

Hi everyone, 

This is related to Call center. 

If we have a sales order in Call center and lets say we complete the payment by Cash. However, when we create return order for that SO and click "Complete", payment section is empty. 

Not sure if I'm missing some settings here. I have added Call center refund method as well. 

pastedimage1657008064160v1.png

If we create return order that doesn't have any SO, default return payment method show up in the payment section. We have Default return payment method in Call center parameter. 

The only problem is when we create return order from the Sales order. 

Thank you!

  • Suggested answer
    P Jackson Profile Picture
    P Jackson 1,560 on at
    RE: Payment method doesn't show up when returning orders

    The only payment types that can be configured for use with Return orders are the original credit card type and one of type 'check'.

    Refund payment processing in call centers - Commerce | Dynamics 365 | Microsoft Docs

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 288,459 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 225,783 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans