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Remote assist chat doesn't receive messages

Posted on by 4
Hello,
on my hololens 2 remote assist app I can see only sent messages but not the received ones nor attachments received.  Are there any options to be enabled somewhere? I already tried to uninstall and reinstall the remote assist app. I'm using RA V 3.14, the last one and I have on the hololens 2 account a Dynamic 365 field service license. On my laptop I have Office 365 Business Standard and I'm using Teams (work or school). The two accounts are under the same tenant. What's wrong? Thanks for the help
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  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Remote assist chat doesn't receive messages
    Hi Partner,
    Maybe you can refer to this link to check it:
    Or you can open one ticket for Microsoft support team:

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