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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Quote Look up address ...
Customer experience | Sales, Customer Insights,...
Answered

Quote Look up address button missing after Release wave 2

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Posted on by Jan N 135

Hello,

Probably after the installation of 2020 Release Wave 2 the button -look up address- is missing for quote.

The Ribbon Workbench still shows it though.

How can I fix this?

Regards,

Jan

  • Jan N Profile Picture
    Jan N 135 on at
    RE: Quote Look up address button missing after Release wave 2

    Hi Ayaka,

    The copy paste trick was the solution. Thanks for your help!

    Regards, Jan

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,964 Super User 2024 Season 1 on at
    RE: Quote Look up address button missing after Release wave 2

    Hi,

    Try ribbon debug option to troubleshoot button visiblity.

    xrmdynamicscrm.wordpress.com/.../

    Please mark my answer verified if i were helpful

  • Verified answer
    Ayaka Iwai Profile Picture
    Ayaka Iwai on at
    RE: Quote Look up address button missing after Release wave 2

    Can you try the following 2 mitigation step?

     

    Mitigation 1:

    Please Navigate to Solutions form from the effected org. Click on Publish All customizations.

    if this doesn’t work then the you should opt for the second mitigation.

    Mitigation 2:

    1. please install a RibbonWorkBench to Solutions. Add Quote entity to a new solution. From RWB, open the newly created solution with Quote entity in it.
    2. from Forms section, select Look UP Address button, copy and paste it there itself à Publish.
    3. refresh the Quote form and check if the Look Up Address field is available on it.

    I recommend you to raise a support ticket for further investigation if the issue is not resolved.

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