Skip to main content



No record found.

Microsoft Dynamics CRM forum

Sales sequences attaching to records twice

Posted on by 2

I am currently having an issue where sequences are attaching twice to lead records. This is creating duplicate tasks so one has to be closed down.

When viewing the audit history, the lead record gets assigned to one sales agent, then bounces to be assigned to a different sales agent immediately.

I'm not sure whether it's the sequencing that is causing this or a work assignment issue.

We are having multiple issues with work assignment rules not working properly and I have had to switch off a lot of the segments as leads were just hitting the default one.

Has anyone experienced this

  • TDSdoug Profile Picture
    TDSdoug 6 on at
    Sales sequences attaching to records twice
    We are experiencing the exact same issue and have been attempting to resolve it for about two weeks now. Despite our efforts and attempting various fixes and trying to discover the cause, the problem persists without any clear pattern or explanation. Each time we resolve it in one segment, it reappears in another, causing the same issues all over again.

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .


André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 287,986 Super User

Martin Dráb Profile Picture

Martin Dráb 225,588 Super User

nmaenpaa Profile Picture

nmaenpaa 101,148


Featured topics

Product updates

Dynamics 365 release plans