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Field Service Self scheduling Portal Issue

Posted on by 25
Hi Everyone
I have configured Field service portal but i am facing /No time Available / issue how can i resolve ?
  • KoJaPD Profile Picture
    KoJaPD 111 on at
    Field Service Self scheduling Portal Issue
    did you ever find a solution? I am facing the same issue. I have set incident types, enabled for C2, added characteristics to my resources, working hours,... but still I get "no time available" in the selfservice portal...
    I see the portal makes a request to find available slots, but somehow none are returned;
    anyone knows what "itID" (incident type?), "aId" and "acID" are? 
  • Suggested answer
    AnilMurching Profile Picture
    AnilMurching on at
    Field Service Self scheduling Portal Issue
    We've seen this issue occur when one or more of the configuration steps in Create and configure the Field Service portal - Dynamics 365 Field Service | Microsoft Learn have not been completed, especially the step to configure the incident types (clicking on the "Enable for C2" button).
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Field Service Self scheduling Portal Issue
    Have you set the validity time for the selected service product?
    Best Regards,
    Dengliang Li

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