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Customer experience | Sales, Customer Insights,...
Suggested Answer

Unable to connect to CDS environment

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Posted on by 20

Hi,

I am creating some forms and it is not allowing me to connect my Customer Voice solution to this CDS environment. It is all greyed out and wont let me select anything which is strange. Have tried installing the App Store solution into the CDS environment without luck still. It should be as simple as installing this and connecting to CDS I would have thought or is there other dependancies? Surely Microsoft would have designed this to be utilised within Model Driven Power Apps and not just D365 CE?

Thanks

  • Suggested answer
    Welly Lee Profile Picture
    Microsoft Employee on at

    Hi -- please install the Customer Voice solution from aka.ms/CustomerVoiceApp then you will need to grant permission to the CDS. Please refer to the documentation at docs.microsoft.com/.../connect-environment

  • Powerappin Profile Picture
    20 on at

    Hi,


    Thanks for responding to my query. So my survey and project are created nicely now in CDS. My responses arent coming through however. Do we have any ideas on what we need to do to get this to work. Is it a Flow we need to create to populate the responses as well?

    Thanks

  • Usha Rathnavel Profile Picture
    Microsoft Employee on at

    Hi,

    We are investigating this issue - Can you share the survey URL to customervoice@microsoft.com, so that the team can analyze this further?

  • Suggested answer
    Usha Rathnavel Profile Picture
    Microsoft Employee on at

    Hi!

    We have verified that the responses to CDS are flowing in after the reported issue. Can you please check and confirm once. If you are still facing the issue, please write to customervoice@microsoft.com with your survey URL, so that the team can investigate further.

    Thanks for your patience!

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