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Microsoft Dynamics CRM (Archived)

dynamics crm 2016 does not send any email

Posted on by Microsoft Employee

I have configured, tested and approveed my server profile and email boxes,

but when I create a email activity and click on send email , i can not see any email in the email of the client that was sent the email activity,,,

I'm not getting any email from Dymanics, also I'v checked my junk folder and nothing

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: dynamics crm 2016 does not send any email

    it seem be working just for corporative mails acounts i mean, when I try to send email to Hotmail accounts it does not work, but if i send to email like userxxx@mycompay.com then it is working fine

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: dynamics crm 2016 does not send any email

    The test messages got through but sending a message to a yahoo or Hotmail don't? Other than the "Delivery has failed" error, do you see any other error?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: dynamics crm 2016 does not send any email

    I'd opened my mail box from the browser and I could noticied this message>

    Delivery has failed to these recipients:

    "Daniel Mera" danixxxxx@hotmail.com

    also I could see the test menssage from Dynamic CRM to the mailbox

    This is a test message to check the outgoing email configuration for Aiso Administrator.

    then it is not working to send email to another account like yahoo or hotmail

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: dynamics crm 2016 does not send any email

    This article might help you with getting your Dynamics CRM email capability up and running: http://www.crmsoftwareblog.com/2016/05/microsoft-dynamics-crm-pending-emails-part-1-user-account-issues/

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: dynamics crm 2016 does not send any email

    I got the same all email after approved the account still in pendendin

  • Suggested answer
    PS Profile Picture
    PS 23,577 on at
    RE: dynamics crm 2016 does not send any email

    Try two things

    Go to the user 'also crm admin' and click on approve email

    Create a new email and send it to also crm admin and from also crm admin

    Tell me the results then

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: dynamics crm 2016 does not send any email

    snip_5F00_20170225203124.png

    OMG,, then they are pending to send,, but how it is possible, I need to send those emails

  • PS Profile Picture
    PS 23,577 on at
    RE: dynamics crm 2016 does not send any email

    Go to advanved find>> look for email messages

    Direction =outgoing

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: dynamics crm 2016 does not send any email

    [quote user="Prashant Shukla"]

    Can you check the status of ur emails

    Are they failed or pending send or sending

    [/quote]

    Where Can I check this ?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: dynamics crm 2016 does not send any email

    I'm using email router, but the mailbox was tested and It is ok,, outgoing and incoming email

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