When an expert shares the screen, the video feed (camera view) of the expert will change to a solid color, similar to switching to an audio call. The Remote Assist user will be able to use all the tools in the toolbar even though their video feed is no longer displayed.
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Why is this necessary?
Is it because it is currently unable to support simultaneous display of two video streams?
Can two videos be displayed at the same time?
If so, what is the impact on the current program?
