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ReportHi,
I would like to know the maximum number of Rule Items in a Routing rule ? Is there a limit ?
Thank you for your help.
Franck
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Hi,
I would like to know the maximum number of Rule Items in a Routing rule ? Is there a limit ?
Thank you for your help.
Franck
Doesn't seem that there is limit to total number of rule item.
Below are some of the points to consider for rule items.
You can’t select a time value for the Date and Time data type. If you try to edit an existing rule item that was created in the web client, the time will be set to 00:00.
Only one level of the related entity hierarchy is supported though the application lets you select nested related entities.
The related entity inside a group of the and/or clause is not supported.
By design, the attribute with "Multi Select Option Set" data type is not supported.
The "in" and "not in" operators for the Single Line of Text and Multiple Lines of Text data types and the "not-on" operator for the Date data type are not supported.
For the lookups data type, only the "equal", "not equal", "null", and "not null" operators are supported.
In the Add related entity list, the "One to Many" and "Many to Many" options are not supported even though the application lets you select them.
docs.microsoft.com/.../create-rules-automatically-route-cases
Hi Franck,
This is basically a workflow behind the scenes. No limit that I know of.
THanks,
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