Collections Module Glitch

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Posted on by brandon theis

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We have come across what appears to be a glitch in the Collections module. One of our sellers is showing that they have a credit balance even though they should have a zero balance. The problem occurred/was noticed when we were entering the cash receipt that was supposed to zero out the balance (an invoice from earlier this year). We are not able to apply the cash receipt credit to the original invoice. It seems that the collections module thinks that the Invoice already has something applied against it even though it doesn’t (when you try to zoom in on what is applied against the invoice we get the error "This document does not exist"). Our aging is correct and ties out to our GL so it appears as though the problem is contained to the collections module. Does anyone have a suggestion on how to fix this error? Thanks for your help.

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brandon theis 225 on at

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Re: Collections Module Glitch

GP 2010
Community Member Microsoft Employee on at

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Re: Collections Module Glitch

Brandon,

What Microsoft Dynamics product are you using?