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360Many of my clients have recently started experiencing an issue with their home page. Certain content (Quick Links, To Do, My Reports, Business Analyzer, etc.) doesn't show up on their home page. They go into the "customize this page" window and check the boxes, but upon hitting "OK" the boxes are unchecked again. While looking at SQL, it appeared the table was be recreated every time and not saving any changes. If you hard-coded one of them into the table, that specific content would work. This was random as far as what content was breaking for each client. One client had only Quick Links working, and when we updated the SQL table manually to show My Reports, then both Quick Links and My Reports worked, but the rest still didn't. Other clients only had 1 or 2 that wouldn't show up while the rest worked fine. Also, some were user specific, others were affected system-wide. Slowly this spread and has affected most of our clients.
I haven't been able to find anything relating to this issue online, so I wanted to put something out there regarding our solution. The easiest fix we found was changing the home-page role of the user. Most of our clients don't use any features relating to their role, so changing their role doesn't affect anything else that they do. When we changed their role, ALL content options were displayed once again on their home page just as it would for a new user. At that point, they could clear the ones they didn't need and re-customize the ones they did, such as their Quick Links or My Reports. So far, I haven't noticed the issue reoccurring at any clients we've fixed.
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