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If an invoice is corrected, and either reversed, or use a credit memo to reverse, both options are showing on the customer statement, even if the include reversed transactions toggle is off.
How do I clear this out so the customer only sees what is relevant for them? Is there a way to apply these two transactions against each other to clear it out?
Check the statement request page. There should be option to exclude reversed entries, to print only the one that have balance (remaining amount)
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