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Click Call From Dynamics CRM and open Skype for Business Call

Posted on by Microsoft Employee

in my online organization I open accounts and click on phone number and open skype for business call but when open CRM Mobile it open dialer screen with number but I want to open Skype for business call when click on Phone number.

I changed system settings  with below options:

Set Skype for Business Options -> Yes

Set the telephony provider -> Skype for Business / Lync

Note: I logged in Skype for business in my phone with user in my CRM Organization.

  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Click Call From Dynamics CRM and open Skype for Business Call

    Hi,

    Which app are you using?

  • Suggested answer
    Raheel-Khan Profile Picture
    Raheel-Khan 1,371 on at
    RE: Click Call From Dynamics CRM and open Skype for Business Call

    Dear MDev,

    Hope you fine!

    Have you setup Office 365 admin center for external communications? Please follow the points from 3 to Last.

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/set-up-skype-or-skype-for-business

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