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CRM Error Server not found

Posted on by Microsoft Employee

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Microsoft.Crm.CrmException: The user with SystemUserId=4e849786-8fac-e611-80bd-000c29155be6 in OrganizationContext=f7010bfe-43d3-402a-8abd-ca3e142931ea is disabled at Microsoft.Crm.BusinessEntities.SecurityLibrary.CheckDisabledStatus(IUser user, IOrganizationContext context) at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetUserInfoCommon(IOrganizationContext context, Guid userGuid, LocatorServiceContext locatorServiceContext) at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetUserInfoInternal(WindowsIdentity identity, IOrganizationContext context, UserAuth& userInfo, LocatorServiceContext locatorServiceContext) at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetCallerAndBusinessGuidsFromThread(WindowsIdentity identity, Guid organizationId, LocatorServiceContext locatorServiceContext) at Microsoft.Crm.Extensibility.InternalSdkContextInitializer.SetHttpContext(WindowsIdentity windowsIdentity, Guid organizationId, Guid callerId) at Microsoft.Crm.Extensibility.InprocessServiceProxy.ExecuteCore(OrganizationRequest request) at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal() at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveMultipleCommand.Execute() at Microsoft.Crm.Application.Caching.CustomResourceLoader.GetCustomResources(IOrganizationContext context, Int32 cacheKey) at Microsoft.Crm.Application.Caching.CustomResourceLoader.LoadCacheData(Int32 key, IOrganizationContext context) at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context) at Microsoft.Crm.Application.ResourceManager.CustomResourceManager.TryGetCustomString(String name, CultureInfo culture, IOrganizationContext context) at Microsoft.Crm.Application.ResourceManager.CustomResourceManager.TryGetCultureString(String name, CultureInfo culture, IOrganizationContext context) at Microsoft.Crm.Application.ResourceManager.BasicResourceManager.GetCultureString(String name, CultureInfo culture, IOrganizationContext context) at Microsoft.Crm.Web.GlobalBase.BuildErrorHandlerUri(String errorHandlerPage, ErrorInformation errorInformation) at Microsoft.Crm.MainApplication.GenerateDevErrorPage(ErrorInformation errorInformation) at Microsoft.Crm.MainApplication.HandleError(ErrorInformation errorInformation) at Microsoft.Crm.MainApplication.Application_Error(Object sender, EventArgs eventArguments)

can anyone help me to solve this issue? I am new to CRM.. 

Thanks

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  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Error Server not found

    You need to enable user that you are trying to connect to CRM. If you have access to CRM with administartor account go to Settings->Security->Users, find account and enable.

    If you don't have access you can make trick and change value in SQL database. This is in SystemUserBase table IsDisabled.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Error Server not found

    Thanks all.... working now

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Error Server not found

    Aktar i am using onpremise. for enabling which field i have to change?

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Error Server not found

    The error cleary says user with id 4e849786-8fac-e611-80bd-000c29155be6 is disabled in organization.

    If you are using on premise please use sql to find user with this id and enable the user

    User table is systemuser

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Error Server not found

    Is the user enabled? Settings->Security->Users is enabled and has role assigned? Please also give some feedback regarding deployment.

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