Small and medium business | Business Central, N...

State field on customer card

(3) Share

Report

Posted on by peter fun

857

Could someone clarify the visibility logic for the State/Province field located under the Address & Contact tab on the Customer Card?

In our environment, the field is labeled as "Province/State," but it isn't appearing for all customers. Does this field function based on specific conditions or triggers?

Additionally, can the field name be customized? I’ve noticed that in one client’s Business Central environment, it is named "State," whereas in another, it appears as "Province/State."

Categories:

Dynamics 365 Business Central

Dynamics 365 Business Central migration

Microsoft Dynamics NAV

Microsoft Dynamics RMS

I have the same question (0)

All responses (10)

Answers (0)

Sort by

Suggested answer

Teagen Boll 3,187 Super User 2026 Season 1 on at

Like (1)

Report
Copy link

Link copied!

This field is dynamic based off of the Countries/Regions table. That field is technically just the "County" field. If you go into the Countries/Regions table you can change what County should be called.

See below, my CA country code for Canada has county as "Province"

Any customers or vendors I set with a CA country code will have the county set as "Province":

Change the county field name as needed.

Best,

Teagen Boll

Work: Catapult ERP

Social: LinkedIn

Was this reply helpful? Yes No
Suggested answer

Pallavi Phade 5,742 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Namaste @peter fun

Can you check setup in Countries / Regions

Warm Regards

Pallavi Phade

www.linkedin.com/in/pallaviphade131116

Was this reply helpful? Yes No
Suggested answer

Ahmad Subhani 713 on at

Like (0)

Report
Copy link

Link copied!

Hi,

Check the Countries / Regions Page:

- There is a Column name as County which is going to be used.

Was this reply helpful? Yes No
peter fun 857 on at

Like (0)

Report
Copy link

Link copied!

Guys,

I want that in my environment, whenever I go to create a new customer or vendor, a county field the name of which we can keep whatever we want, right? should be shown on every new record creation.

How can this be possible?

And I have also noticed that fields are shown or hidden based on the Address Format as well.

Can someone please explain the complete working of this to me?

Was this reply helpful? Yes No
Suggested answer

Khushbu Rajvi. 22,792 Super User 2026 Season 1 on at

Like (1)

Report
Copy link

Link copied!

The name can be changed without customization by updating the County Name on the related country/region setup. Microsoft’s base Country/Region table includes both Address Format and County Name, which are used for address behavior and caption handling.

Was this reply helpful? Yes No
Suggested answer

Khushbu Rajvi. 22,792 Super User 2026 Season 1 on at

Like (1)

Report
Copy link

Link copied!

In the Countries/Regions page, the Address Format field decides how address-related fields will be displayed for customers.

If you want the State/County/Province field to always appear on every new customer regardless of country setup, then standard setup may not be enough. You may need a small page customization to force the field visibility.

Was this reply helpful? Yes No
Suggested answer

Grigorios Mavrogeorgis 2,514 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

This is not random behaviour, it is driven by the Country/Region of the customer. Behind that field the technical name is "County", and both its visibility and its caption come from the Country/Region setup, not from the customer card itself.

On the Country/Region card there is a field that controls how the county is shown, with options like None, County, State, Province. When it is set to None, the field is hidden for any customer using that country. When it is set to State or Province, the field appears and the label changes to match. That is exactly why it shows for some customers and not others.

It is also why one client sees "State" and another sees "Province/State", their Country/Region records are simply set differently.
So to rename it, you change that county option on the relevant Country/Region record. No development is needed for the standard captions, it is just configuration.

✅ Tick the checkbox below to mark the answer as verified, if it helped resolve your question.

Regards

Gregory Mavrogeorgis

Work: GMSOFT Limited
Blog: Inside Business Central
LinkedIn: www.linkedin.com/in/gregorymavrogeorgis

Was this reply helpful? Yes No
Suggested answer

Assisted by AI

OussamaSabbouh 17,608 Super User 2026 Season 1 on at

Like (1)

Report
Copy link

Link copied!

Hello,
In standard Business Central this is basically the County field behind the scenes; depending on the customer’s Country/Region Code and country/region address setup, BC can show it with a different caption like State, Province/State, Region, etc., or not show/use it the same way for every customer. So yes, it is condition-driven, mainly by the country/region/address format setup and localization, not by the customer record alone. The name can be adjusted through the Countries/Regions setup/address format behavior, and if you need a fixed custom label everywhere, that would normally be done via an AL page extension/translation/customization. Also worth noting: Microsoft’s Shopify mapping confirms that external “State/Province” data maps into BC’s County field, which is the key hint here.
Regards,
Oussama Sabbouh

Was this reply helpful? Yes No
Suggested answer

Pallavi Phade 5,742 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Namaste @peter fun

Address Format column in Country master defines columns visible in matrix. Requesting you to go throguh the below link

https://learn.microsoft.com/en-us/dynamics365/business-central/application/base-application/table/microsoft.foundation.address.country-region

Warm Regards

Pallavi Phade

www.linkedin.com/in/pallaviphade131116

Was this reply helpful? Yes No
peter fun 857 on at

Like (0)

Report
Copy link

Link copied!

I have another Business Central environment for a different client where, whenever I create a new customer, the State field is already available by default. How is this possible? I need the same setup for this client as well, so that whenever a new customer or Ship-to Address is created, the State/Province field is already present by default.

Was this reply helpful? Yes No