Marketing Journey issues with email

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Hi there,

I have a customer journey linking to an event and the journey has event registration emails going out and when someone registers, a confirmation email goes out. However, our event shows 71 registrations but only 53 confirmation emails have gone out (as per the journey and email insights) and we cannot figure out why. Note that our segment has rules in it so that if someone forwards the registration email to someone who is not in our segment, they are added to our segment and therefore they should join the journey and therefore receive the confirmation email. Therefore we are unclear as to 1) why only 53 out of 71 people have received the confirmation email and 2) whether or not the 18 people that have not received the confirmation email will in fact continue along the journey OR have they been dropped?

Any urgent help much appreciated.

Thank you

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Nya 29,064 on at

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Hi,

It is recommended to check the delivery of the email in the insights tab of the certain email.

You can find the detail explanations about the categories of Blocked or Delivery failed emails in the following documentation:

Glossary of common insights terms (Dynamics 365 Marketing) | Microsoft Docs

Contacts under different categories will be handled differently.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya