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ReportSo I've seen a number of past threads about the issues with Shared mailboxes and use with the Dynamics 365 app for outlook, Most seem to indicate the only real way to have tracking is if the shared mailbox is added to a queue and *all emails are therefore tracked in Dynamics*
This is not a viable option for me.
I have a user who predominantly looks after a shared mailbox, and there is little in their personal email account that needs tracking, So I was hopeful that by making the shared mailbox their default I could workaround, and allow tracking with the app in the shared mailbox.
Dynamics user - altered the email mailbox to the shared account.
Outlook 2016 client - Added the shared mailbox as a separate account, and made it the primary account.
But......now I can't seem to add the app to the outlook client!
have tested the mailbox within dynamics 365 and it seems to be all working fine.
User has logged in and selected "re-add dynamics 365 app for outlook".....but it doesn't seem to appear in outlook at all.
Is there any way to manually add the app to outlook? as if within the outlook client you go to manage add ins, you cannot log into the owa as the shared mailbox, only as a user?
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