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I have a customer who has been using the email functionality for remittance advices and it has been working fine until last week. They say that the sender is missing from the emails and it will not send. I am also not getting the test emails. Any idea what might have happened and any suggestions for fixing it?
Thanks,
Tanya
Hello,
If you are using Office 365 for mail delivery and mails do get send out of BC without errors, you can verify further on Exchange to see if it is received there via:
docs.microsoft.com/.../email-delivery-issues
Best probably is to raise a support request with Microsoft.
Thanks.
We have checked the password and it is not expired and the account is active. There is no error the email just does not send. We are using Office 365 and it has been working for months and then just this week it stopped working and emails just do not go out and tests do not either.
Hello,
Unfortunately, I am not entirely sure what you mean with Sender is missing. Is there a specific error where this is stated? Are you using Office 365 as the mail server and BC is in SaaS. If you cannot figure out what the cause is, then feel free to raise it to Microsoft support via your partner or CSP or via your company if you are a partner. Especially when using SaaS, we can easily look up the telemetry.
Before raising this issue to Microsoft, ensure you note the tenant ID (or Office 365 domain name), environment name like Sandbox / Production or if there are multiple PRODUS, company name and the time stamp the customer did test the scenario / reproduced the issue so we can easily track it. This will make your support experience as efficient as possible so we do not have to ask for that info.
Thanks a lot!
Either the password is expired or if the 2FA is setup the password or key might have expired. Make sure the SendAs account is active.
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