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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / D365 Customer Service ...
Customer experience | Sales, Customer Insights,...
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D365 Customer Service Premium - Omnichannel feature deployment issue

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Posted on by ConnorD365Insight 130
Hello,
 
The D365 Customer Service base and omnichannel apps are installed on the environment. When looking in Copilot Studio to create telephony voice bots that feature is not available. Where can this be enabled?

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