Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / CRM Email attached to ...
Customer experience | Sales, Customer Insights,...
Unanswered

CRM Email attached to non related case

(0) ShareShare
ReportReport
Posted on by Community member
When a case is resolved in Dynamics 365 CRM a email is triggered notifying customer that case has been resolved. But when customer replies to that same email or with a different issue that email activity gets attached to a different case which is active. Could anyone advise why that email is assigning to random case and if any steps to follow?  
 
Thank you
 
 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,188 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans