Conditional decision that sometimes passed and sometimes failed with the same user submitter

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Posted on by CU15021230-0

Sometimes this condition passed and sometimes failed however it's the same user submitter for purchase requisition workflow why this happened ??

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Dynamics 365 Finance

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Giorgio Bonacorsi 3,439 on at

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Hello,

Can you share the error? Please check the workflow used by D365FO.
D365FO might be evaluating your purchase requisition with an old workflow version. Verify that the latest version is activated, then recall and reprocess the PR.

Verify latest version is activated

Check version used into your document

Thank you,
Giorgio

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CU15021230-0 64 on at

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I checked that the latest version is activated and checked the version used in my document all is good.

This condition if became false the approver user not approve to this workflow which maked a big problem if the condition expected to be true and send approval to user to approve

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André Arnaud de Cal... 305,643 Super User 2026 Season 1 on at

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Hi,

Are there any differences in data entered in these purchase requisitions? Is it happening when one user prepares the PR and another one is submitting it? Or does it happen after resubmitting the workflow in case of a rejection? Are there customizations involved?

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CU15021230-0 64 on at

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What do you mean about the data entered in purchase requisitions??

The same user create it and submit the workflow

This happened from the first submit and another pr resubmitted after rejection

There is no customization involved

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Rashid.Ali 472 on at

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To troubleshoot this issue, follow the steps below to identify why the workflow condition is intermittently passing and failing.

Quick checks:

Open Workflow History and review “View details” to check the actual runtime values used during evaluation

Compare both successful and failed workflow instances to identify any data differences

Verify the Workflow batch job status in System Administration for any delays or processing issues

Review the condition setup to ensure correct fields are being used consistently

Test timing impact by submitting the PR immediately after changes vs after a short delay

If the issue is intermittent, it is usually caused by timing or data snapshot behavior, where the workflow evaluates partially committed or slightly outdated data at runtime.

Hope it will help.

Regards,

Rashid Ali

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CU15021230-0 64 on at

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The submitted by field appeared as the admin user who's submitted this workflow however it's another user submitted this workflow
why this happened??

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André Arnaud de Cal... 305,643 Super User 2026 Season 1 on at

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Hi,

I lost track of this question. You mentioned that the admin user is listed as submitter where another user did submit the workflow? Can you share a screenshot of the workflow history?

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