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Business Central forum

Parent/Child Accounts in Financials

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Good Morning,

I have a set-up question.  We currently use CRM.  We have a parent account with 800 contacts that are their sales people.  We distribute to the Parent Account.  However, each order is for a different company under the parent account.  So, a contact under the parent account, can be directly responsible for selling to multiple different companies.  We bill the Parent Account, but Ship-to a different company under the parent account.  How can this be set up in Financials?  We originally had one customer, and all the contacts under the customer.  However, when we tried to integrate from CRM, the Order data would not transfer, specifically the Contact, shipping information.  

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  • Suggested answer
    Jennifer Reinhardt Profile Picture
    Microsoft Employee on at

    Hello,

    Thank you for your question.  To get something like this working in Financials, I believe the parent account and all the different companies you sell to would need to be set up as Customers in Financials.  Then on all the different companies' Customer Cards you would put the Parent Customer in the 'Customer' field under the Invoicing Fast Tab, this is essentially the "Bill To Customer":

    4503.Capture.PNG

    This might be different than how your Accounts are setup in CRM though, so this may not be exactly what you are looking for, especially if you are synching Accounts/Customers, but this would be how you would set this scenario up in Financials.

    Regarding Contacts, right now Contacts are synched from CRM into Financials, but the Primary Contact on the Customer Card is not updated, we have requested this be synched. In your scenario, I believe you would have to make sure that Contacts are associated to each Customer that they would sell to.

    I hope this helps. If there is anything more that I can help clarify please let me know.

    Regards,
    Jennifer Reinhardt

    Please see our Dynamics 365 Financials Support Team Blog for helpful information:

    https://blogs.msdn.microsoft.com/dyn365finsupport 

  • Community Member Profile Picture
    on at

    Thank you Jennifer.  What we are going to do, is have one customer and the contacts will be for that customer in CRM.  The "additional customer" will be an opportunity inside of CRM.  When the Sales Order is created in CRM and sync'd with Financials, we can open the sales order and then convert it to a PO.  As a follow-up, how can I tie the Purchase Order to the Sales Order?

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