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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Can I make one busines...
Service | Customer Service, Contact Center, Fie...
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Can I make one business rule for toggling visibility?

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Posted on by extersphere 75

Hi there, hoping someone can shed some light on the below:

I have a field that is a select with 3 options X,Y, Z

When X is selected from that dropdown, I made a business rule that displays 3 new fields on the account

When I go back and change my selection to Y or Z, I want those 3 new fields to now disappear. How can I do that through configuration? Do I need to create a new business rule or can I add it to the same? Can you edit an existing business rule or must you delete that one and start over?

Thank you!

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM Microsoft Employee on at

    You should be able to edit the exiting business rule and with help if-else-then condition, you can add the 2 condition in existing business rule itself, instead of creating a new one. You can refer to this doc for more info -

    docs.microsoft.com/.../create-business-rules-recommendations-apply-logic-form

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