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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Calendar not always sh...
Service | Customer Service, Contact Center, Fie...
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Calendar not always showing today's tasks - refresh or reload the page makes them visible.

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Posted on by Jeff Fuller 5

When I create a new service activity, book it using scheduler, then click the link to go to the calendar view, it will show scheduled items on yesterday, tomorrow, but just not today..  

Refresh, or click the same link to go to calendar view, and the calendar appears correctly.

It's not on the URS - but a calendar view of the service activity entity, and it's the default view of the entity.

Anyone else have this issue?

Thanks

  • Ali Khan Profile Picture
    Ali Khan 1,380 on at

    Hey Jeff, could you please share a screenshot. Is it on web or mobile?

  • Jeff Fuller Profile Picture
    Jeff Fuller 5 on at

    Hi, it's on web.  I can't share immediately, I would need permission.  When the user showed me the issue, they just had to scroll the calendar up, and it seemed fine.  However it is not always the case - scrolling shows nothing in 'Today' and all the other items in the calendar fine.  It's mostly after adding a new appointment for today, that it happens. I have recorded steps that I can share with Microsoft support, however I thought to try here first.  Thanks!

  • Ali Khan Profile Picture
    Ali Khan 1,380 on at

    Cool - I am sure Microsoft support will be able to resolve.

    Cheers

  • Dan Gittler - Dynamics Field Service Profile Picture
    Dan Gittler - Dynam... Microsoft Employee on at

    Hi Jeff, sounds like support will help rectify. Moving this thread to the customer service forum.

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