Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Dynamics 365 general forum / Internet Explorer cann...
Dynamics 365 general forum

Internet Explorer cannot display the webpage when accessing Customer&Partner Source sites

(0) ShareShare
ReportReport
Posted on by C@ML 100

Hi!

As mentioned in the title, the problem is that I cannot access neither Customer or Partner Source websites in Internet Explorer 9.

I tried to delete temp files, cookies etc, to restore adv settings, reset IE  settings... none of these helped.

When accessing the links mbs.microsoft.com/customersource and https://mbs2.microsoft.com/ the redirect to the login URL is not made and the browser displays that cannot display the webpage.

However with Firefox, on the same computer, I can access the CS/PS extranets without any problem, but I cannot use File Transfer Manager with it so I'm stuck with this issue...

Thank you!

2816.ps_5F00_mbs2.jpg 

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Internet Explorer cannot display the webpage when accessing Customer&Partner Source sites

    Disregard. It's magically working now...

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Internet Explorer cannot display the webpage when accessing Customer&Partner Source sites

    I have someone experiencing the same issue but their TLS options are correct. Is there an IE configuration document outlining the required settings to access the site?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Internet Explorer cannot display the webpage when accessing Customer&Partner Source sites

    Glad to hear you got this to work and thanks for posting back how you fixed this issue.

    Please let us know if you run into anymore issues.

  • Verified answer
    C@ML Profile Picture
    C@ML 100 on at
    RE: Internet Explorer cannot display the webpage when accessing Customer&Partner Source sites

    Resetting IE didn't help.

    Actually, this way I noticed that restoring default IE9 settings (the button above reset IE option), sets only TLS1.0 checked which caused the above issue.

    I checked TLS1.2 and the problem was solved!

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Internet Explorer cannot display the webpage when accessing Customer&Partner Source sites

    C@ML,

    You might want to try and reset your IE settings. Since this is browser sensitive it leads us to believe it's a settings issue. Here's a link on how to reset your IE9 Settings: windows.microsoft.com/.../Reset-Internet-Explorer-settings-in-Internet-Explorer-9 . Make sure you read all the warnings based on when you reset your settings you can not change them back.

    Please let us know if this resolves the issue.

  • C@ML Profile Picture
    C@ML 100 on at
    RE: Internet Explorer cannot display the webpage when accessing Customer&Partner Source sites

    On another computer with similar configuration as mine (Win 7 Pro x64, Internet Explorer 9, joined on the same Windows domain) it works. Only I have this issue; unfortunately I don't know what triggered this behaviour; in the past it worked... but most probably it was before I had to reinstall my OS (one month ago).

    Meanwhile, I managed to logon to PartnerSource using XP Mode and Internet Explorer 8.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Internet Explorer cannot display the webpage when accessing Customer&Partner Source sites

    C@ML,

    Thanks for posting this issue. Did this issue just start? If you try accessing CustomerSource or PartnerSource on another computer on the same network can you get logged in using IE9? If this doesn't work do you know if there were any network security changes?

    Looking forward to hearing from you.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,188 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans