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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Slow Performance
Small and medium business | Business Central, N...
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Slow Performance

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Posted on by AL-08110929-0 14
Hello, 
 
We are facing a lot of performance issues at many environments in Belgium.
Are there any issues at Microsoft? Is there a place where you can monitor this?
Categories:
Dynamics 365 Business Central
  • Suggested answer
    Saurav.Dhyani Profile Picture
    Saurav.Dhyani 14,312 Super User 2025 Season 1 on at
    Slow Performance
    Hi,
     
    Try running Performance Profiler in Business Central webclient  to understand extension and code that is causing delay.
     
    How to use Performance profiler:
     
     
     
    Let us know your results after you run performance profiler.
     
  • Suggested answer
    gdrenteria Profile Picture
    gdrenteria 15,635 Most Valuable Professional on at
    Slow Performance

    Hi, good day
    I hope this can help you, and give you some hints.

    How to work with a performance problem - Business Central | Microsoft Learn

    Best Regards
    Gerardo

  • Suggested answer
    Ram Mohan Profile Picture
    Ram Mohan 9 on at
    Slow Performance
    We also had the same challenge in performance monitoring and troubleshooting in Business Central SaaS.  Many of the tools mentioned in the post you need to be there and you need to know how to reproduce the performance issues, which will not work in reality a live system.  We are using Performance Insights for Business Central SaaS from SQLMantraTools and it works like a CCTV 24/7 when it comes to recording the details behind the performance incidents like slow running system, blocking, deadlocks.  It has a unique feature which will display the BC User names in many of their analysis and most importantly we can filter a BC User or group of uses to see the matrix.  Rather than wasting time of anything, better to contact them.  There practical field experience in performance tuning Business Central system is second to none.  Visit https://www.sqlmantratools.com/ for more detail.  Just attaching a screen print of their analysis by BC user below from their online user manual as as an example of one of their screens.
     
    Performance Insights for Business Central 365 SaaS
     
     
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 79,097 Super User 2025 Season 1 on at
    Slow Performance
    Hi, try the following functions to see if it is caused by third-party customization.
    Business Central 2022 wave 1 (BC20) new features: In-client performance profiler (Performance Profiler page)
     
    Thanks.
    ZHU
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 26,799 Super User 2025 Season 1 on at
    Slow Performance
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 9,809 Super User 2025 Season 1 on at
    Slow Performance
    Since this afternoon, I have been facing the same issue in one of the BC accounts for all users.
  • AL-08110929-0 Profile Picture
    AL-08110929-0 14 on at
    Slow Performance
    Thank you for the responses. 
    It's at different tenants and alle environments and users. Even publishing code or calling API's is very slow or gives a time-out. I guess Microsoft is faceing some issues as it is with different customers.
  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 45,585 on at
    Slow Performance
    You can use the performance profiler if you know if a specific action is causing issues
     
     
    You can also use the Power BI report to monitor performance and identify its contributing factors.
     
  • Holly Huffman Profile Picture
    Holly Huffman 3,351 on at
    Slow Performance
    Hi there!
     
    I typically use these websites to view Microsoft health status for known issues: 
    Couple of questions: 
    • are all users experiencing slowness / performance issues or just some users? 
    • any large background jobs running? 
    • Page Inspector, Performance Profiler, and Telemetry can help pin point the issue as well - do you have any output from these tools you can share?
    If these steps don't turn up results - you can always reach out to Microsoft & report issue. 
     
    Hope this helps! 
     

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