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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Connect Customer Engag...
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Connect Customer Engagement (on-premises) to Exchange Online

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Posted on by Ajlan 6
Hello
 
We are working on integrating our on-premises Dynamics 365 with Exchange Online, but we are encountering various errors during the setup process. Could anyone of you please assist us in resolving these issues? Your help would be greatly appreciated!

We were referring to the below link

https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/connect-dynamics-365-on-premises-exchange-online?view=op-9-1
 
Regards
Categories:
Microsoft Dynamics CRM
  • Ajlan Profile Picture
    Ajlan 6 on at
    Connect Customer Engagement (on-premises) to Exchange Online
    We were receiving the below error
     
    "></StackTrace><ExceptionString>System.InvalidOperationException: The client certificate is not provided. Specify a client certificate in ClientCredentials. </ExceptionString></Exception></TraceRecord>
    [2024-02-21 11:09:44.225] Process:CrmAsyncService |Organization:00000000-0000-0000-0000-000000000000 |Thread:   39 |Category: Platform.Sdk |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 |ActivityId: 4f77b316-1b5e-42d5-b211-93eac416dfba | ServiceModelTraceRedirector.TraceData  ilOffset = 0x5B
    ><TraceRecord xmlns=/http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord/ Severity=/Error/>"

    However, we even refer to this forum question as well "https://community.dynamics.com/forums/thread/details/?threadid=398ef2b8-a1d0-ee11-9079-6045bda7c912". But the issue persist.
  • CU25021615-0 Profile Picture
    CU25021615-0 4 on at
    Connect Customer Engagement (on-premises) to Exchange Online
    Have you verified that all firewall rules and network settings allow communication between your on-premises Dynamics 365 server and Exchange Online?
  • CU25021615-0 Profile Picture
    CU25021615-0 4 on at
    Connect Customer Engagement (on-premises) to Exchange Online
    What specific errors are you encountering during the setup process, and have you checked if all required configurations like server-side sync and OAuth authentication are correctly set up?
  • Aymen CHELBI Profile Picture
    Aymen CHELBI 346 on at
    Connect Customer Engagement (on-premises) to Exchange Online
    Hello, 
     
    Could you provide more details about the errors encountered?
     
    Best regards,

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