Expense agent in BC v28.1

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Posted on by STP

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Hi all,

My environment has been updated to 28.1, but I still don't see the expense agent at right top.

Has anyone come across this situation?

Thanks.

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Dynamics 365 Business Central

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Teagen Boll 3,324 Super User 2026 Season 1 on at

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You will have to make sure you're in a v28.1 US environment and that you have completed other setup such as enabling the Antrhopic model and creating a shared mailbox: Set up Expense Agent - Business Central | Microsoft Learn

In Business Central also make sure you have the agent enabled in the Copilot & Agent Capabilities page.

Best,

Teagen Boll

Work: Catapult ERP

Social: LinkedIn

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Khushbu Rajvi. 23,130 Super User 2026 Season 1 on at

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Hope this helps:https://community.dynamics.com/blogs/post/?postid=a5174a63-cf2c-f111-88b4-0022482aa91b

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YUN ZHU 102,361 Super User 2026 Season 1 on at

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I've tested it, and it's currently only available in the US version.

More details: Business Central 2026 release wave 1 (BC28.1): Expense Management module (Manage employee expenses)

https://yzhums.com/73165/

Thanks.

ZHU

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OussamaSabbouh 18,198 Super User 2026 Season 1 on at

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Hello,
yes being on 28.1 alone is not enough; Microsoft lists Expense Agent as public preview in 28.1, but the setup prerequisites say it is currently available only for US Business Central environments, and it also requires the needed Copilot/agent setup, including enabling the Anthropic model as a Microsoft 365 subprocessor/admin setting. So if your environment country/region is not US, or the admin prerequisites are not completed, you will not see the Expense Agent icon/action at the top right.
Regards, Oussama Sabbouh.

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Mansi Soni 10,224 Super User 2026 Season 1 on at

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Hello,

Even though your environment is on version 28.1, the Expense Agent may not appear because it is feature-flagged and requires explicit enablement. Make sure it is turned on in Feature Management and that your environment is in a supported region (e.g., not all regions have. It also depends on having the correct permissions and license, and sometimes requires the environment to be Production (not Sandbox) or have preview features enabled.

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If this answer helps you, kindly Mark it as verified answer!

Regards,
Mansi Soni

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Gerardo Rentería Ga... 27,507 Most Valuable Professional on at

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Hi, good day
I hope this can help you, and give you some hints.

Quick Tip: What’s in Business Central Update 28.1 – think about IT

Business Central 2026 release wave 1 (BC28.1): Expense Management module (Manage employee expenses) | Dynamics 365 Lab

Best Regards
Gerardo

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