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Greetings all,
We have a situation where we are working with a developer who has a front end Client Sales and Inventory system built custom for a client that is running on GP2015 at this time.
The application creates Quotes / Orders and Invoices for the customers who can and do change their orders all the time. In addition to the order management this application is creating the Purchase Order details, as most of what is ordered by the customer is not on the shelf and therefore is almost always put out to order with the various suppliers.
Now is where we have a problem.
1. the PO is generated from custom app and sent via eConnect to GP - not a problem
2. the PO is received via eConnect - no issue
3. the invoice for the PO is received and sent via eConnect - no issue
4. if a RETURN is required - this is a problem as it appears there is no RETURN functionality or feature in eConnect.
So now we have had to devise a work around in the system to make this work - and this is not working as the user that need to do this work are not in GP and those that are in GP don't seem to understand that they have to do something in a certain way to make it work.
Training issue we know - we are working on this.
The question - request is here -
Is there something that we can take to the developer and have them use that will allow them to make the automatic update in GP when processing a RETURN
They are open to suggestions? They want to understand why eConnect does not do this and when it might be possible to do this in eConnect.
Thanks.
*This post is locked for comments
I know I've seen this request in the feedback area multiple times but I looked today and it's gone. For anyone else looking for the purchasing returns functionality via eConnect, you can vote here - https://experience.dynamics.com/ideas/idea/?ideaid=09d8cd9f-df9f-e811-b96f-0003ff68e07f
Thanks,
Kyle
Are you getting this error with eConnect or Management Reporter?
Searching our case history, I see it for Management Reporter, with different resolutions, but not with eConnect.
Thanks
HI
How did you solve the the below error?
[GL Transaction to Fact] has encountered an error while reading records. Error text: A record level exception has occurred for record (N/A). Error text : Object reference not set to an instance of an object.
Hi Bill,
There could potentially be Third Party solution or customization that has this ability, but this is not a functionality that we have with our core Microsoft Dynamics GP products. Because eConnect uses SQL to simulate the Dexterity Code in GP, some processes can get extremely complex and I could see where POP Returns that have 4 different types and require checks on whether their receipt layer has been sold yet or not would not be straight forward to simulate directly in SQL. Returns are also not as common as PO's, Shipments, and Invoices so there would not be as high of a demand for it.
I would recommend logging a product suggestion on this, and if anyone in the community has experience with creating a customization around this hopefully they will chime in as well.
https://ideas.dynamics.com/ideas/
Thanks,
Microsoft Support
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