15
We have a large check run with a couple $0 remittance forms. Our printer had an issue with the toner and we need to reprint the batch, but I don't know how to move it past the remittance processing stage to get to the reprint option :/ Does anyone have any insight on this? Posting and voiding this batch would be pretty heinous so I'm really trying to avoid that.
Thank you so much!
Unfortunately, you have already posted the checks when you get to the Print Remittance step.
You'll need to post at the remittance step and then go back and void the checks (via Void Historical Transactions window). Once the checks are voided, you'll need to reselect the payments and print checks again.
It is really important that the Post Checks process in the Print Payments/Checks window isn't selected until the checks have been physically reviewed. ️
If you aren't able to review the checks immediately, you can always select Process Later and then return to the Process Payments/Checks window again once the payments have been physically reviewed.
Share
Report
All responses (
Answers (
