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10I recently installed the Outlook CRM plugin (Dynamics CRM 2016 on premise) on my laptop. When attempting to run the Outlook client configuration, I am prompted for the URL of the organization to be added, which is [apparently] accepted as entered. I’m then prompted for a password. The [defaulted] domain\username is displayed above the password prompt in the next window, but the correct password is consistently rejected. However, I am able to connect successfully to the CRM server through the IE browser with the same domain\username and password.
I have tried every which way to diagnose this. The CodePlex diagnostic tool available for CRM 2011-2015 apparentlly doesn't work with the CRM 2016.
Here is the xml error log generated (with what would appear to be the important lines italicized):
<CrmScriptErrorReport>
<ReportVersion>1.0</ReportVersion>
<ScriptErrorDetails>
<Message>Unable to get property 'apply' of undefined or null reference</Message>
<Line>4020</Line>
<URL>/_common/global.ashx?ver=-99395654</URL>
<PageURL>/tools/Admin/admin.aspx?pagemode=iframe&sitemappath=Settings%7cSystem_Setting%7cnav_administration</PageURL>
<Function>anonymousr:Unabletogetproperty'apply'ofundefinedornullreference</Function>
<FunctionRaw>TypeError: Unable to get property 'apply' of undefined or null reference</FunctionRaw>
<CallStack>
<Function>anonymousr:Unabletogetproperty'apply'ofundefinedornullreference</Function>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; InfoPath.3; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; Tablet PC 2.0; rv:11.0) like Gecko</BrowserUserAgent>
<BrowserLanguage>en-US</BrowserLanguage>
<SystemLanguage>en-US</SystemLanguage>
<UserLanguage>en-US</UserLanguage>
<ScreenResolution>1366x768</ScreenResolution>
<ClientName>Web</ClientName>
<ClienState>Online</ClienState>
<ClientTime>2017-04-08T07:25:20</ClientTime>
</ClientInformation>
<ServerInformation>
<OrgLanguage>1033</OrgLanguage>
<OrgCulture>1033</OrgCulture>
<UserLanguage>1033</UserLanguage>
<UserCulture>1033</UserCulture>
<OrgID>{<deleted for privacy>}</OrgID>
<UserID>{<deleted for privacy>}</UserID>
<CRMVersion>8.2.0.749</CRMVersion>
</ServerInformation>
</CrmScriptErrorReport>
The CRM server is a new installation, and (as mentioned above) works with the IE browser accepting both domain\username and password from the server desktop and using a remote IE client over VPN. Given what I'm seeing in the xml error log, I think this may be a configuration problem, with something not entered that should have been during the setup process.
Secondly: When I log onto CRM via the IE browser on my laptop and navigate through the Settings top menu to Settings / System / Administration and click on "System Settings" I get the following error message in a new window:
"Invalid User Authorization
The user authentication passed to the platform is not valid."
This is presented in a window that can't be closed, and IE essentially crashes and must be restarted. This doesn't happen when I navigate to Settings/System/Security -- only with the Settings/System/Administration submenu. I think this may be related to the authentication problem when I am trying to add the organization via the Outlook client after clicking the Outlook client CRM tab.
Any help or suggestions would be appreciated.
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