User not being pulled into Business Central

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Posted on by NL-28100713-0

I have a client who has setup a user in their Microsoft 365 Admin Centre. The user has been assigned a license and has been setup the same as other users. However, when I go to the users list in Business Central and select 'Update users from Microsoft 365', the user won't pull through into the users list. I restarted the environment to see if it will kick start everything in the background, but that did not work.

Anyone know why Business Central won't pull the user into the users list?

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Dynamics 365 Business Central

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Anish_Agrawal 15 on at

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User not being pulled into Business Central

If your environment uses Azure AD security groups to control user access:
Verify that the user is a member of the Azure AD group assigned to Business Central.
Go to Microsoft Entra admin center → Groups → [BC access group] → Members and ensure the user is included.

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Khushbu Rajvi. 20,137 Super User 2025 Season 2 on at

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User not being pulled into Business Central

https://community.dynamics.com/forums/thread/details/?threadid=80c851ce-7e2f-4243-89a5-81f8c39b5867

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OussamaSabbouh 2,671 on at

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User not being pulled into Business Central

Hello,

If a new Microsoft 365 user isn’t appearing in Business Central after selecting “Update Users from Microsoft 365”, the main causes are:

The user doesn’t have a Business Central license.

They’re not part of the environment’s Azure AD security group.

Sync wasn’t run by a SUPER user.

The user simply needs to sign in once to trigger creation.

Fix: check the license, security group, and permissions, then try again or have the user log in directly.

Regards,
Oussama Sabbouh

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TarikJerkovich 186 on at

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User not being pulled into Business Central

Hi,

Like mr. OussamaSabbouh wrote what can be , also check if you are partner:

Delegate Admin rights

User who start update users need to have Dynamics 365 Administrator or Internal BC Admin role also SUPER permission set

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Jainam M. Kothari 14,059 Super User 2025 Season 2 on at

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User not being pulled into Business Central

May this can help : https://yzhums.com/47563/

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YUN ZHU 94,353 Super User 2025 Season 2 on at

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User not being pulled into Business Central

Try accessing the environment directly with this user account. If there are no problems, the user will be automatically added when the environment is opened.

Thanks.

ZHU

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NL-28100713-0 52 on at

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User not being pulled into Business Central

Thank you for the answers. It helped to resolve the issue.

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