Payment Tolerance

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Posted on by RR-07061806-0

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Good day,

Payment tolerance was setup and for the customers the maximum amount of 1.00 would show up in the field 'Pmt. Tolerance(LCY), but currently it's not. The setup has not changed, but something did somewhere. When applying payments the amount would be there to apply against, if there's a difference of a cent for example, now the user has to enter the waivers/write offs via a separate journal.

Is there anywhere else I can check to fix this?

No.	Name	Pmt. Tolerance (LCY)
100001	1 STOP AUTOMOTIVE KINGS	0.00
100002	1ST CRANK AUTO SUPPLIES	0.00
100003	2 D MAX AUTO LTD	0.00
100004	2 KINGS AUTO & TIRE SERVICES LIMITED	0.01
100005	316 TYRES PARTS & SERVICE CENTRE	0.00
100006	360 AUTO SUPPLIES	0.00
100007	360 -TOTAL CONVENIENCE LIMITED	0.01
100008	3A'S TRYE SERVICE	0.00

Regards

Rosemary

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Dynamics 365 Business Central

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YUN ZHU 102,540 Super User 2026 Season 1 on at

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Hi, hope the following helpes

https://community.dynamics.com/blogs/post/?postid=2fbc2c71-f5f1-4028-b9d8-35d8ac3e69ae

If foreign currencies are involved, the batch process mentioned below must be executed.

https://learn.microsoft.com/en-au/dynamics365/business-central/finance-payment-tolerance-and-payment-discount-tolerance

Thanks.

ZHU

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OussamaSabbouh 18,449 Super User 2026 Season 1 on at

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Hello Rosemary,

The first thing I would check is the Payment Tolerance %, because in your screenshot it is set to 0, while Max. Payment Tolerance Amount = 1.00 is only the maximum limit; with a 0% tolerance, most entries will calculate Pmt. Tolerance (LCY) = 0.00, which matches what you are seeing. I would rerun General Ledger Setup → Change Payment Tolerance with the intended percentage and the 1.00 maximum amount, because Business Central recalculates the tolerance for existing open entries when this batch is run. Also check that Block Payment Tolerance is not enabled on the customer and that the customer is not using Apply to Oldest, since Microsoft notes that payment tolerance is not automatically posted in that case.

Regards,
Oussama Sabbouh

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Grigorios Mavrogeorgis 2,841 Super User 2026 Season 1 on at

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Hi Rosemary,

careful with that column — what the Change Payment Tolerance batch recalculates on open entries is the permitted Max. Payment Tolerance from your setup. Pmt. Tolerance (LCY) is more about tolerance that actually got applied, so it's not the best field to diagnose from.
In your screenshot the Payment Tolerance % is 0. The permitted amount is amount times %, capped at the Max, so 0% gives zero even with Max at 1.00. I'd restore the approved tolerance % — whatever your finance policy actually is, not just a guess at the old value — and confirm the payment tolerance posting accounts are still mapped. Then run Change Payment Tolerance to recalc the open entries. Test it in a sandbox first before touching production entries.
And Apply to Oldest on a customer only stops automatic tolerance posting, it doesn't zero the calculated max.

Glad to help - follow up if anything is unclear.
► If this solved it, marking it verified helps others too.
Regards,
Grigorios Mavrogeorgis
Business Central Consultant & AL Developer
Work: Gmsoft Limited
Blog: insidebusinesscentral
LinkedIn: linkedin.com/in/gregorymavrogeorgis

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RR-07061806-0 1,052 on at

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Good day,

Apologies for my late response, Yun, I went through the documentation and as Oussama suggested I also went through the setup. Towards the end of June BC was updated from 28.1 to 28.2, this is when the changes were noticed.

After I went through the setup all seems to have been restored. Thanks, Grigorios for your help, another update is scheduled so I will have to look out for any more changes.

Regards

Rosemary

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Teagen Boll 3,414 Super User 2026 Season 1 on at

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Hi Rosemary, glad to see it was resolved.

Marking the answers above as Verified but please re-open the question if needed.

@Grigorios Mavrogeorgis - I think your reply might be an AI-assisted post, but I do not see any tools or sources cited. Can you update the post to include your sources, or confirm this was not produced using AI? See the best use guidelines here: Writing effective responses in the community

Teagen Boll

Work: Catapult ERP

Social: LinkedIn

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