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Subscription form (when receivers click unsubscribe it ask them to login to 365)

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Posted on by 5

Hi there,

I have launched an email campaign. 

When receivers click on the unsubscribe button its redirectiinh them to a 365 login page. 

I have designed a sunscription form but its not showing it. 

Please advice, thanks!!

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  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Subscription form (when receivers click unsubscribe it ask them to login to 365)

    Hi,

    Do you mean that the unsubscribe link is contained in an activity email and sent in an email campaign?

    The subscription center can only be inserted into a marketing email.

    Please refer to the following documentation to know more about it:

    Set up a subscription center (Dynamics 365 Marketing) | Microsoft Docs

    For the difference between Activity Email (person-to-person messaging) and Marketing Email, please refer to:

    How marketing email works in Dynamics 365 Marketing

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