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Customer experience | Sales, Customer Insights,...
Suggested answer

Last form selected by user is not saved

Posted on by 147

There are no any scripts on torm level. User manually select one form. Then he opens the view with the same records and select any of the records from the list.
When record form is loaded it is not the same form that the user have previously selected. The system is always loading the first form from the forms list, but that is not the form which user has selected last.

  • Suggested answer
    RE: Last form selected by user is not saved

    Also consider how to set the order of the forms.

    learn.microsoft.com/.../assign-form-order

  • AccountAccount Profile Picture
    AccountAccount 147 on at
    RE: Last form selected by user is not saved

    We found out that LastViewedFormXml is saved under User Entity UI Settings table.

    We have checked the privileges and the user already have all the needed privileges for this table.

    It is very strange that system refuses to save last form for this entity (event). It seems that the last viewed form value cannot be overwritten.

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