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Assistance Needed with Integration Issues for SharePoint and OneDrive in Microsoft Copilot Studio

Posted on by 2

Dear Microsoft Copilot Studio Support Team,

We have integrated SharePoint and OneDrive knowledge into our system and are working on integrating these with Microsoft Teams. However, we are encountering issues where some users are not receiving correct responses. Specifically, the issues are as follows:

  1. Unresponsive Bot Responses:

    • Users receive the message: "I'm sorry, I'm not sure how to help with that. Can you try rephrasing?"
  2. Escalation Issues:

    • Users are informed: "Escalating to a live agent is not currently configured for this bot, however this is where the bot could provide information about how to get in touch with someone another way. Is there anything else I can help you with?"

While other users are experiencing smooth functionality, these issues persist for some. Could someone help us on resolving these inconsistancy issues to ensure consistent and correct responsiveness for all users?


The IP addresses are changing, but we have the data. However, the responses are not correct.

Thank you for your support.

Best regards,

Mohana Rao K
Sr Software Engineer
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Screenshot from 2024-06-24 11-58-53.png
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Assistance Needed with Integration Issues for SharePoint and OneDrive in Microsoft Copilot Studio
    Currently the forum is supported by products related to CRM such as sales, customer service……
    Based on your issue description, you are using the Copilot Studio.
    Therefore, you should post your question in the following forum for further assistance.

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